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Spontaneous ban/suspension waves on wednesday?
Scrimblobimblito
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Hi there, honestly the situation made me feel a bit powerless, so I'm trying to find any help I can get.
Early in the morning on 21st Wednsday, I got my account suspended, with the mail simply citing 2 points from TOS: 5.1 & 5.2 concerning botting/3rd party programs & bug exploits. Thing is I have never touched anything related to it. I play this game since 2016 and I really have no intention of botting or exploiting. I replied to the original mail, and there's been radio silence ever since. I have a friend who's in a similar situation and they havent recieved any update as well.
Now, the odd thing is, I see a lot of posts with describing the exact same situation as mine here on the forums, only for them to be deleted on the spot a few hours later, what's going on? It seems like it affected a lot of people, who are voicing their problems, only to recieve no response or clarification. It's just so bizzare.
It's especially infuriating considering I'm going to miss first few days of my favourite event because of some unspecificed reason... Anyone else in the same situation? Maybe we need to make some support group?
Edited by Scrimblobimblito on February 23, 2024 11:34AM Early in the morning on 21st Wednsday, I got my account suspended, with the mail simply citing 2 points from TOS: 5.1 & 5.2 concerning botting/3rd party programs & bug exploits. Thing is I have never touched anything related to it. I play this game since 2016 and I really have no intention of botting or exploiting. I replied to the original mail, and there's been radio silence ever since. I have a friend who's in a similar situation and they havent recieved any update as well.
Now, the odd thing is, I see a lot of posts with describing the exact same situation as mine here on the forums, only for them to be deleted on the spot a few hours later, what's going on? It seems like it affected a lot of people, who are voicing their problems, only to recieve no response or clarification. It's just so bizzare.
It's especially infuriating considering I'm going to miss first few days of my favourite event because of some unspecificed reason... Anyone else in the same situation? Maybe we need to make some support group?
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Scrimblobimblito✭✭✭Just for reference, if anyone from ZOS sees this, here's the ticket number [240221-002783]0
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Elsonso✭✭✭✭✭
✭✭✭✭✭I would also tag someone like @ZOS_Bill or @ZOS_Kevin to this thread so that they can look up the ticket and send you a DM, which will probably say that someone will be looking at it shortly.1 -
Scrimblobimblito✭✭✭I would also tag someone like @ZOS_Bill or @ZOS_Kevin to this thread so that they can look up the ticket and send you a DM, which will probably say that someone will be looking at it shortly.
Thank you!0 -
gamergirldk✭✭✭✭seem to be hit with the same ban, mail ticket is 240221-002766
I cant see my account recovery ticket since i cant long in.
@ZOS_Bill
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ZOS_KevinCommunity ManagerThanks for the tag @Elsonso.
We'll look into this and dm once we know more, @Scrimblobimblito and @gamergirldkCommunity Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter1 -
@ZOS_Kevin Hi, could you please look into mine too? Ticket number 240221-002708. Thank you!@supersonic_kitten PC EU0 -
ZOS_Billadmin@Scrimblobimblito @gamergirldk @supersonic_kitten
We have sent you each a forum PM with the current status of your support tickets.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
kkkkdog✭✭I’m also having the same issue, banned for almost a week now, not getting a response.
Wasn’t even cheating I already had 70-80 reconstructed weapons before the event begun.
240221-0030640 -
The support people are drowning in tickets always. So don't really know if this should be a thing to factor in.@supersonic_kitten PC EU1
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gamergirldk✭✭✭✭yeah, but we cant really chance the fact, it may take a really long time for us to get an answer on our tickets on this issue.1
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kkkkdog✭✭Doesn’t seem like they are actually doing anything it’s been 7 days now haven’t heard of 1 person getting an update0
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1