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Error 302. Lost connection the the lobby.

PapaTankers
PapaTankers
✭✭✭
Since past week I have been starting to experience disconnects from the game. It takes me back to login screen and I get error code 302. "Connection to the server has been lost".
It usually happens atleast once every 2 hours.

I have monitored my network traffic and contacted my ISP. There is no point where my own internet connection has went down. I have no problems in any other games.

What I have tried so far:
Restarting and reseting router.
Resetting network settings.
  • PapaTankers
    PapaTankers
    ✭✭✭
    Update.
    I have tried both steam and standalone clients.
    Reinstalling, repairing the client and nothing works.

    Please help. I am unable to play content that I enjoy.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @PapaTankers

    Thank you for listing the steps you've tried so far. At this point we recommend opening a ticket with customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • PapaTankers
    PapaTankers
    ✭✭✭
    ZOS_Bill wrote: »
    @PapaTankers

    Thank you for listing the steps you've tried so far. At this point we recommend opening a ticket with customer support.

    Thank you for response, posted a ticket earlier today.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @PapaTankers

    You are welcome to post your ticket here if you need any updates.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • PapaTankers
    PapaTankers
    ✭✭✭
    My ticket number is 230308-001748
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  • ZOS_Bill
    ZOS_Bill
    admin
    @PapaTankers

    Thank you for your ticket number. Please check your inbox for an update.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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    Staff Post
  • UtopianWarrior88
    UtopianWarrior88
    ✭✭✭
    Same story here, I don't have a ticket open yet but want to add I have the same issue. DC with mostly error 302 after about 2h of playing.
    Options
  • UtopianWarrior88
    UtopianWarrior88
    ✭✭✭
    4rumv4nb673f.jpg


    Spent my morning doing some writs and surveys, a bit over 2h in I got this error. No trials, no dungeons etc.
    Options
  • PapaTankers
    PapaTankers
    ✭✭✭
    Update:
    Tried running the game with no addons and all addon data settings cleared,
    iPV4 only
    Running the game on wifi only
    Running the game on cable only
    Setting static IP
    Flushing DNS
    Power cycling router
    Talked to more technicians with my ISP.

    Nothing worked so far. Disconnecting every 2 hours like a clockwork. No documentation on what error 302 stands for. I am out of ideas.
    Options
  • method__01
    method__01
    ✭✭✭✭✭
    same prob,crashed 4 times in 30 min Cyro ,connection to server has been lost ,followed by lost lobby connection
    PC EU/NA /// PS4 EU/NA

    Vasanha
    This one hears nothing. Sees nothing. This one only sweeps.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @UtopianWarrior88 and @method__01

    Have you started tickets with customer support yet?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • UtopianWarrior88
    UtopianWarrior88
    ✭✭✭
    ZOS_Bill wrote: »
    @UtopianWarrior88 and @method__01

    Have you started tickets with customer support yet?

    I have started it; currently in the process of testing, but as it's for me a minimum of 2 hours, it's slow. We have been able to rule out many things like virus scanner, ports etc.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    You are welcome to post your ticket number here if you need any updates.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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    Staff Post
  • PapaTankers
    PapaTankers
    ✭✭✭
    I wanted to share an update for anyone who might be having the same issue.

    We have coordinated with @UtopianWarrior88 and it so happens to be that we are both from Estonia and under same ISP (Telia) with same router (Genexis ED500). He has another person in his household that has the same exact issue.

    From that we have concluded that this has to be a routing issue due to the fact that we are able to play without disconnecting when using VPN. It's very unlikely that it has something to do with windows settings.
    Currently in the process of talking to support to figure out if that's something on zenimax side and if they can help with that.
    Also contacted ISP and waiting for their response.

    I will post an update as soon as I have more to share.
    Options
  • UtopianWarrior88
    UtopianWarrior88
    ✭✭✭
    As mentioned; ISP is investigating, if others have this error on regular interval VPN is actually recommended to diagnose whether it is local settings or ISP.
    Options
  • PapaTankers
    PapaTankers
    ✭✭✭
    Bump. I do necroing is against the rules, but here is some additional info for those having same problem.

    Workaround for this issue is playing via VPN. This is a problem for everyone who use "genexis ed500 pure" router, which is alot of Telia clients. Its one of the most popular ISP's in EU.
    There is nothing ISP can do about it. No router settings can fix this. This is a routing issue from zenimax side. It happens when connecting to akami server.

    Zenimax, please fix. We have given support alot of data to work with. It is not reasonable for us to have VPN as a requirement just to play without disconnects.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @PapaTankers

    Thank you for the update and sharing the workaround you've been using.

    Did you try contacting your ISP regarding this issue?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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    Staff Post
  • PapaTankers
    PapaTankers
    ✭✭✭
    ZOS_Bill wrote: »
    @PapaTankers

    Thank you for the update and sharing the workaround you've been using.

    Did you try contacting your ISP regarding this issue?

    Thank you for reply.

    Yes. ISP said the only solution would be to either change the router or talk to zenimax regarding their routing.

    Options
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