Open a ticket with customer support and explain the situation.

It may take a couple days for it to get resolved.

Interesting. If using Addons I suggest turning them all off, reload U.I. and try again.

JanTanhide wrote: »

Interesting. If using Addons I suggest turning them all off, reload U.I. and try again.

The support knowledge base is strangely silent on what players have come to call a "social ban."

Thankfully, players will come forward and tell people what they think is going on and what to do about it. We should not have to do that. It really should be something people not on the forum can search for.

My recommendation:
1) open ticket to explain problem
2) if still a problem three days after the start, make sure to keep the ticket active
3) if it resolves itself, or if some local cause is found (add-on, reboot computer, reboot router, open ports on router, etc) then just cancel the ticket.

No.

If indeed something like a "social ban" exists, that restricts your interaction with others, including Guild Traders - I might have disturbed someone else's game experience yesterday (by auto-declining their invitation to duel), maybe they reported me for being rude.

Cathmor wrote: »

No.

If indeed something like a "social ban" exists, that restricts your interaction with others, including Guild Traders - I might have disturbed someone else's game experience yesterday (by auto-declining their invitation to duel), maybe they reported me for being rude.

As someone who’s had a few I can confirm that social bans are a thing. Zeni is quiet on exactly what will trigger one, because that knowledge will be used to circumvent the triggers by bad actors, but from talk amongst trade guild leaders and officers over the years, and bits of info gleaned from our ticket responses, we have a few known causes.

It’s very unlikely to be from a report and far more likely to have been a series of activities that made them suspect botting or gold selling. Especially since it hit multiple of your accounts, consider what steps you did the same on each of those.

Those include a high volume of guild bank transactions, a high volume of mail transactions, and a REALLY high volume of chat transactions. Also lower volume but consistent transactions like mailing items and/or gold.

The automated social bans are meant to prevent (as much) botting profits and RMT, and less frequently to stop chat spam/harassment. Most auto expire in 3 days unless the transactions were suspect enough to be flagged for manual review.

Anecdotally I think that may have loosened the triggers for GMs and officers in large trade guilds because it’s been a few years since I heard of anyone getting social bans in the middle of an auction or raffle. That used to happen semi-regularly and was super frustrating.

Hello everyone, after exactly 3 days everything is back to normal, I assume it expired automatically as @Reverb suggested.

I still don't know the reason, but I actually did something "high volume" - I turned in a whole bunch of master scripts that I had been saving for the double XP event. There should be an exception for this kind of activity

Thank you again and Happy Holidays!