Did they try to auto-renew your ESO Plus subscription but the renewal got rejected? That might have caused it. In any case, I hope you get it all worked out.

Elsonso wrote: »

SeaGtGruff wrote: »

Did they try to auto-renew your ESO Plus subscription but the renewal got rejected? That might have caused it. In any case, I hope you get it all worked out.

I would hope that a simple rejection would not do that.

Now, if there was a successful renewal, but rather than refunding it through ZOS they reversed the charges from the credit company, that might do it.

If the card rejected the charge then it might have caused a problem. I thought you were supposed to stop the auto-renewal before it actually tries to renew? For example, I purchased ESO Plus through Steam, and every year before Steam renews my subscription they give me the chance to stop the renewal. I assume that if Steam (or ZOS, whichever one is doing it) were to try to charge my card but the card company were to reject the attempted charge for whatever reason-- such as, they think the transaction looks suspicious-- then it would be akin to a charge-back in a sense. EDIT: I mean, I assume that if you were staying on top of things then you'd catch the rejection, notify the card company that the transaction is legitimate, and the charge would go through after that. But if you never notified the card company that the transaction was in fact legitimate, then any subsequent attempts to charge your card for the renewal would continue to be rejected.

And because I can’t gain access to my web account I can’t even check the status of my ticket. That seems to defeat the purpose of me opening the ticket. If they fix it I will never know unless they email me. I didn’t even get an email confirming the ticket was entered so what are the odds I will get an email when it is resolved??

Rather daunting for someone attempting to return after a hiatus.

Or at the very least work out their ‘communication’ issues. If canceling ESO plus was going to suspend my account that should have been stated in bold somewhere BEFORE I canceled it…I just assumed I would be able to pick it back up when I had more time. I’ve been playing this game since beta, paying for it up until my cancellation last July. I was intending to pick it back up in a few months.

I was hoping taking to the forums would get a moderator to come to the help of a poor gamer damsel in distress. No? Well it was worth a shot.

Lil_cera wrote: »

I was hoping taking to the forums would get a moderator to come to the help of a poor gamer damsel in distress. No? Well it was worth a shot.

It is worth a shot, so you definitely did the right thing in your situation. It's rather quiet in this forums moderation-wise during the holidays tho.

It's also helpful sometimes to specifically link the name of staff-members:

@ZOS_Kevin @ZOS_Hadeostry any chance you could help OP with their request?

Hope it works out for you!

Lil_cera wrote: »

ZOS_Bill wrote: »

@Lil_cera

Please check your forum inbox for another update on your ticket.

Thank you as always for your assistance and attention to this matter. I will keep you updated as to its progress.

I would like to update you that the issue has been successfully remedied. I sincerely thank you for all your assistance and all the assistance of those that offered their input.

If I may, just to help others who might have this issue, it seems to have been a problem with renewing my payment. When it didn’t autorenew they suspended the account. I had thought I had canceled the subscription before it was due to auto renew. Apparently I had not and the auto renewal failed.

If it makes any difference, I think Zenimax should mention this in the email they send advising you that the subscription was canceled. A short messsage stating that because payment didn’t go through the account was suspended. By saying the cancelation was ‘successful’ it makes the user believe that no action is needed on their part and it may be understandable that users, such as me, would think they account would convert to free to play. In my opinion, this would save A LOT of confusion. I would have dealt with the matter back then instead of panicking now. It would only be a matter of altering the email’s wording. Short and sweet. But that is my opinion.

Thank you again!

ClowdyAllDay wrote: »

I'm gonna say this plainly. Suspending your acount because a subscription autorenew fails is a bit creepy to me. I don't owe any business an autorenewal of a subscription. If such a thing fails then so what.

Yes, I thought it was kind of an extreme reaction too. There has to be a better way.