Have run into this on 3 different classes, as well as duos. Even cut a run short today to get in a leaderboard score before it closed. Never showed up.

Should have had 5 different leaderboard scores, but none are there anymore.

Nebs wrote: »

After the update this morning, I saw that the leaderboards (for the Endless Archive, at least) were nearly completely empty. I thought, surely, they have records of all the people who spent the past week running the Endless Archive, but now the only character of mine who has gotten a payout is the one character who I ran the Archive with today after the update.

They've got to make this right, there is no way they wipe out a whole week of leaderboards and ignore it, right? Leaderboards hasn't ever been something I was interested in until it was something I could competitively do alongside my partner.

I did a run today after the update and still nothing, pretty frustrating. I don't usually care so much about the leaderboards either, but it's fun to see progress in both solo and duos, and the rewards were a nice perk given the time investment.

Munkfist wrote: »

I did a run today after the update and still nothing, pretty frustrating. I don't usually care so much about the leaderboards either, but it's fun to see progress in both solo and duos, and the rewards were a nice perk given the time investment.

I think seeing progress on the boards is nice, too. Seeing my name on the board isn't my primary interest in making sure I play a different character (almost) every time I play the Endless Archive however, it's the payout that follows for doing well.

After introducing over 250 different pieces of equipment, scoring on the leaderboards is a great way to acquire some of that new equipment, in gold quality no less. The transmute crystals are even more important to me, however, because I really want to play with this new gear and it's really hard to measure how it performs against some of my existing equipment when it's in traits I don't prefer.

They absolutely have to make this right. They need to dig up those records and issue payouts. If they actually lost those records because they don't care or were careless, then they should simply award every character that stepped in the Archive this past week. People won't think poorly if they (or someone else) gets a payout they didn't earn, but I think a lot of folks, myself included of course, want our time and efforts respected and want the payout that was earned.

Yeah, my legion of alts didn't get anything.

Then again, I'm not sure killing one boss then exiting on a legion merits anything anyways.

We'll have to wait and see if the people that actually put in the work got the rewards or not.

It probably bears mentioning that I didn't get payout on PC NA. I believe EU had maintenance at the same time though.

I'm curious if leaderboards were affected in their server as well?

ZOS_Lunar wrote: »

Hello!

For anyone who has noticed this with their Endless Archive leaderboard spot, please submit a ticket with us here, under the "I have a character issue" option. This will allow our team to look into the issue further and cross reference the leaderboard logs.

Thank you!

So the only four sub-options for character issues are:

I am muted
Character stuck
Character stuck in combat
Deleted characters

...How should we proceed for anything other than those four very specific situations?

Nevermind, I reread Lunar's post, whoops. Muted is the only option that lets you add time/date stuff so it does seem like the best option.

So does that mean we shouldn't even bother with tickets if we weren't in the top 100?

It would be cool if there had been actual parameters laid out to explain who gets what, but I guess this is better than nothing.

How do we know if we were dropped off the leaderboards?

Do our scores just not show up, or do they not show up and not count at all? Meaning we'd have to re-run.

Tyrant_Tim wrote: »

@Sarannah, if you got a good score this week, and were on the leaderboard, you should retain that spot for the weekly until you get bumped out by higher scores.

Use my pictures for reference. I purposely chose to highlight the leaderboard for the update as it has been less than a week since we got it on Xbox.

Notice how my score is just gone. Normally, this would only happen when a new quarterly update is released, yet it happened a day after.

As far as will we be rewarded regardless, I doubt it, otherwise they wouldn’t be putting in the effort to try to fix it for people.

Thanks for the info. Not that I would have made the leaderboards, but I did somehow in the first week... or maybe this bug was the entire reason I even made it on there. Ah, those infinite life's questions!

shadyjane62 wrote: »

I don't care about leaderboards for some part of the game I'll never play.

[snip]

In fairness I don't think it's the players' fault that ZOS has made a terrible CS decision. I am sure they would also rather the issue was addressed at the next scheduled maintenance and actually be able to play ESO right now, than be locked out like the rest of us.

[edited to remove quote]