Triple charged for 3000 crowns

Poss · November 2023

Opened a ticket, no response but I was charged 3 times (3 separate transactions on my bank statement) for 1 lot of 3000 crowns.

I’m worried about contacting my bank to dispute because game companies are notorious for banning people for charge backs so how do I go about sorting this the right way?

ZOS_Icy · November 2023

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

ZOS_Kraken · November 2023

@Poss if purchased through Xbox, you will want to reach out to them for assistance. However, if your purchase has been made through Bethesda/Elder Scrolls Online, you will want to submit a ticket through our form as soon as possible for further review.

Poss · November 2023

Ok thanks it was through Xbox, I’ll try them

ZOS_Bill · November 2023

@Poss

Good luck!

If you have any issues please let us know.

Poss · November 2023

I got it sorted, Microsoft double charged me to test I had the funds in my account and then refunded it back when it cleared. Apparently that’s standard practice 🤷🏼‍♂️

But thanks for your help here

ZOS_Bill · November 2023

We appreciate the update on this issue. As it has now been sorted out, we will go ahead and close this discussion.