@ZOS_GinaBruno @ZOS_Kevin
Good Day Folks,
I am writing because over the past month there has been a steady stream of account actions being put on the leadership of guilds I am in. We assumed this had to do with using the add-on "GodSend", which is a mail add-on to send mail to your guild members. It was out of date and long ago abandoned. So, despite me being plagued by health problems and low on energy, and in the interest of saving users from unwarranted account actions, I took on the project of updating the add-on myself. I reviewed the code, fixed a few errors, and quintupled the delay between messages. I tested the add-on to make sure this delay was safe. I sent 3,000 guild messages (detailing upcoming events) between all my guilds in the span of 24 hours. Believing it was safe, I published the updated version of the add-on.
<snip>
What I need from ZOS:
- <snip>
- I need you to please be clear on what the safe parameters are for sending out guild mail en mass.
Note : I realise that guild mail is but one thing that is sending messages back and forth to the server. ZOS created the ability for app developers to create add-ons for ESO by allowing users to upload and use them; and I understand that you do not take responsibility for these add-ons. What I do not understand is, after reviewing your API documentation, I have yet to find clear information in regards to the delay required between server messages to keep users safe from these account actions being imposed upon them. If I have overlooked this information, please reply with a link to where it is located. If this information is not available, please inform us of what your requirements are for users to not receive account actions whilst being able to send guild mail to all guild members safely.
For leadership (owners and officers) of major guilds, it is essential to be able to communicate with our members. Unfortunately, the MotD is not a functional way to do this, as it has to contain
so much information due to events of large guilds and does not highlight recent changes since the user has last looked at it. It has functionally become a way to post basic guild and event schedule information, but not a way to communicate individual event details to members. Most large, active guilds have a Discord server, and ours are no exception, however, not all members choose to use Discord for a variety of reasons (not tech-savvy, uncomfortable with the technology, etc...). So, the absolute best way for us to successfully communicate event details with all members is to mass guild mail to their in-game mailboxes. If you have a better solution to this years-long communication problem, please let us know.
I thank you, in advance, for your time and assistance in this matter.
Kindly,
Amanda
<snipped due to Discussing Disciplinary Actions>