Characyers gone!

nick59349b14_ESO · October 2023

So I logged in today and several of my chracters were gone! Has anybody else had this happen?

ArchMikem · October 2023

Uh oh, you think your Account was hacked into? Send in a support ticket and tell them which of your characters were deleted. If you're fast enough there's a possibility ZOS can recover them before they're gone forever.

nick59349b14_ESO · October 2023

ArchMikem wrote: »

Uh oh, you think your Account was hacked into? Send in a support ticket and tell them which of your characters were deleted. If you're fast enough there's a possibility ZOS can recover them before they're gone forever.

I don’t think so but who know now days. I submitted a ticket.

jad11mumbler · October 2023

Did you log into the right server? EU/Na

nick59349b14_ESO · October 2023

jad11mumbler wrote: »

Did you log into the right server? EU/Na

Yes, 3 of my characters were there but my 3 best were gone. Archanist, dragon knight and Templar….

wilykcat · October 2023

nick59349b14_ESO wrote: »

jad11mumbler wrote: »

Did you log into the right server? EU/Na

Yes, 3 of my characters were there but my 3 best were gone. Archanist, dragon knight and Templar….

I'm so sorry this has happened to you. The amount of time, effort, and work to create and work on your best characters; then someone or something removed them. It's very unfortunate and a sad thing to hear. I hope you recieve some help for getting your character's back soon.

nick59349b14_ESO · October 2023

wilykcat wrote: »

nick59349b14_ESO wrote: »

jad11mumbler wrote: »

Did you log into the right server? EU/Na

Yes, 3 of my characters were there but my 3 best were gone. Archanist, dragon knight and Templar….

I'm so sorry this has happened to you. The amount of time, effort, and work to create and work on your best characters; then someone or something removed them. It's very unfortunate and a sad thing to hear. I hope you recieve some help for getting your character's back soon.

Thank you. I’ve been playing for over 9 years and never had anything like this happen. Crazy. I logged in a couple days ago and everything was good.

rpa · October 2023

Open a support ticket. They may (or may not) be able to restore your characters from backups. Reply to first (bot) mail restating your woes because not replying gets it closed as solved and keep on it until you reach a human. Do not update a ticket unnecessarily because that places it in bottom of queue, and do not open several tickets about same issue. And be polite to support people.

ZOS_Hadeostry · October 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it deals with an account.

Thank you for your understanding

ZOS_Bill · October 2023

@nick59349b14_ESO

If you've not done so, please go ahead and start a ticket with customer support so they can assist you with these lost characters.

nick59349b14_ESO · October 2023

ZOS_Bill wrote: »

@nick59349b14_ESO

If you've not done so, please go ahead and start a ticket with customer support so they can assist you with these lost characters.

I submitted a ticket. Thank you for following up.

nick59349b14_ESO · October 2023

All restored thankfully. Still no clue how they got deleted.

ZOS_Bill · October 2023

Thank you for the update!

With the OP character issue now resolved, we will be closing this discussion.