Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
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• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
An unexpected internal error has occured
Caligamy_ESO
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Got booted DURING the Thoat arc2 fight, and again immediately afterward except now it doesnt even try to login, just spams this message
EDIT: I should note this did eventually resolve itself but it occurred multiple times through the evening and caused on one of my deaths in the Archives during a very long run into mid Arc3. Not cool at all.
Edited by ZOS_Bill on November 23, 2023 1:55PM EDIT: I should note this did eventually resolve itself but it occurred multiple times through the evening and caused on one of my deaths in the Archives during a very long run into mid Arc3. Not cool at all.
love is love
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adamsmith42✭✭✭✭I got the same error while swapping toons; I rebooted the game; then launcher, then steam, then my computer - now an hour later i am still getting the same message... tried to go to the help site, but cant remember my password and when i do the recovery i don't get the follow up email after answering the secret question0 -
freespirit✭✭✭✭✭
✭✭✭adamsmith42 wrote: »I got the same error while swapping toons; I rebooted the game; then launcher, then steam, then my computer - now an hour later i am still getting the same message... tried to go to the help site, but cant remember my password and when i do the recovery i don't get the follow up email after answering the secret question
Your password for the support page should be your normal game password, shouldn't it?
Oh just noticed you said Steam, I presume that logs you in to the game without using your password, sorry Edited by freespirit on October 31, 2023 8:37AMWhen people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
vibeborn✭✭✭✭✭Same problem here
Was updating my addons and when I went back in the game I was logged out, and when I tried to log in again, I got unexpected internal error or queue followed by an error I don't remember what said0 -
RaddlemanNumber7✭✭✭✭✭
✭✭✭✭Got the "Unexpected Error has occurred" doing Bolgrul's daily quest in a Rivenspire delve.
Shut down ESO and waited a few minutes.
When I re-started ESO and tried to log in again I got "Acoount already logged in". All efforts to log-in after that got "unable to obtain server info".PC EU0 -
Smaxx✭✭✭✭✭Getting the same thing.
Logging in using UserID/Password instead of Steams gives me "Server information couldn't be retrieved" (or similar; typing from memory). So this seems to be an issue with the login server for whatever reason.
Edit:
It's working again (right now loading into Character Selection using regular ESO login). So I guess it's some login server hiccup.Edited by Smaxx on October 31, 2023 9:44AM0 -
notyuu✭✭✭✭✭
✭✭Yeah, i got hit with this earlier today and it just kept giving different random error codes every time I tried to log in, sorted itself after about ~5 mins thou
@ZOS_Kevin miiight want to get people to look into this before it becomes a major issue
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ZOS_BilladminAs a starting point we recommend the troubleshooting found below for this error message.
What do I do if I'm getting "An Unexpected internal error has occurred. Please contact customer service..." message when trying to login on PC?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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