I filed one with Bethesda Support too. I don't see an email that has the ticket number and I can't log in to access my support page. I sense a flaw there...

I find this completely unfair. Almost 10 years playing this game off and on. I requested a refund from Steam the same day the charge was created. The last six months I've only played on Bethesda. The reason? Buying crown store crates from Steam costs more than buying them from Bethesda.

So, one chargeback on Steam and I get permanently deactivated?

No chargeback on my credit card. Again, I accidentally had two accounts. One through Steam and one through Bethesda. The account through steam I did not know was still active. I received a message that my three month sub with Steam had renewed. As my account with Bethesda still had a bit less than 60 days left on it I then had two accounts. I did not realize I had been playing for six months with two accounts since I never launch Steam anymore. I only log into the Bethesda account which is why Steam (who are very picky about these types of refunds) agreed to refund my renewal subscription with them.
When Steam refunded my duplicate account Bethesda issued a permanent deactivation. Please reinstate my account.

It looks to me like this response was automated. I am getting tired of explaining the same thing over and over. It's not that complicated. I had two active accounts. I cancelled the one I didn't know was active. *sigh* You would think a permanent deactivation would be looked at a little closer before implementing it.

Thank you. Hope it's soon.

Banning me from access to my account information is absolutely assinine. For one it denies me the ability to compare Steam renewal to Bethesda renewal or to see my account history. Every response I've had to my ticket has been an automated piece of garbage. All of the responses appear to completely automated which is incredibly frustrating.

Here is Steam's response:

"Our records show you have a recurring The Elder Scrolls Online: Plus 3 Month Membership on Steam. It was renewed recently because it was last renewed on 2023-06-08 00:02:04 PST which was 3 months prior.

Based on what you're advising, it sounds like you may also have a subscription directly through ESO which may be why you still show you have time available. However, that is only speculation on my end, so please contact the game support team if you have any questions about your game account. You can reach The Elder Scrolls Online support by using the information from the Official Support section here.

With that said, I do see you haven't played ESO since this most recent renewal, so I have refunded it as an exception though this content is typically not eligible for a refund. Approved funds may take up to 7 business days to be returned to your card account.

Our records don't show the subscription was cancelled recently on our end, but this refund should have effectively cancelled it for you. To cancel your recurring subscriptions on Steam in the future, you can do that through your "Account Details" as my colleague mentioned.

If we can assist you further, please let us know. Thank you!

Steam Support
Cailen

WHY can't Bethesda get this?!

I think I already did that after I read that you should only submit one ticket. I didn't realise at the time that there were two support options. They both say the same thing. My account won't be reinstated until the chargeback is removed. Which I'm not going to do since the subscription directly through ESO still had 56 days on it.

Right hand does not know what the left hand is doing. And I had just bought crowns so I could get the Gonfalon Bay house and/or Jode's Embrace.

Guess I'll be saving money against my will. I don't think this was a decision by anyone other than an automated system. None of the responses is signed by anyone and each one has exactly the same language. BS customer service.

I played beta. I initially had my account through ESO. Then Steam had some sort of sale or something (I don't remember exactly what for) when ESO became available there so I switched to Steam. Took some time off every now and then and most recently came back about six or seven months ago. I started by playing through Steam. At the same time my husband and I had someone try and steal our identities. They got caught when they tried to withdraw $3,000 from our bank. We also discovered they had been approved for a loan to buy a house in another country we've never even set foot in. Just about every way they could financially benefit by pretending to being us they tried (and ultimately failed) to get away with. I have Steam on one credit card and ESO on another. Both of those cards had to be reissued. One of them managed to get swallowed in snail mail hell. Since I was buying crowns twice a month and the card I have on my ESO account had been reissued and received I decided to just use my ESO account. Since card No 2 also had to be reissued I thought nothing about Steam renewing my subscription. I figured it wouldn't go through. I missed the first notice that my three month sub was auto renewing. So, I had two three month subs for one subscription period. I caught the sub notice for the second three month period the same day it was issued. Contacted Steam not believing for a second that they would actually refund anything. To my shock they did. Then ESO cancelled my sub through ESO because Steam cancelled and refunded their subscription. At no time did I ever consider asking for a refund for the period I had two subscriptions. I didn't play the Steam account at all. Still haven't.

Did you link your accounts? Several months ago I discovered I could download a free in game mount if I linked my Steam, Amazon, and ESO account. I have no idea how that works. I'd like to know how they justify permanently suspending my account without refunding the 56 days left on my subscription or allowing it to run its course and then hang me out to dry. I don't know if I'm going to keep playing once this is sorted out. I'm kinda irritated with the way this has all gone down. I really don't think anyone but the people at Steam have looked at the situation. Based on the responses from ESO they're just an automated message. The only difference is they say "upon reviewing your account" when I reply to the response. The rest of the message is exactly the same as the previous messages. Rage inducing in and of itself. >< Trying to maintain my sense of humor.

I've been living this little saga long enough that it's not the least bit confusing to me. Lemme know if there's a better way I can explain the situation going forward. :P

Vani

Can you evidence to the team the two concurrent payments through your different credit card statements?

Vanathi wrote: »

@fizl101 I could. I'm not going to. They "permenently deactivated" my account without anyone looking at it. Their automated system did it. If they can't be bothered to actually provide some customer service to a customer of almost 10 years then I no longer want to do business with them. It's not like they provide a service no one else can. It may not be the world of Tamriel, which sucks, but oh well. I've been a Bethesda customer longer than that. I've played all the Elder Scrolls games. I recently tried to play Battlespire and Redguard again. They were on sale on Steam. I just couldn't get past the graphics >< I grew up with crap graphics I ain't goin back I haven't played Morrowind or Skyrim lately. OH, speaking of... it would be awesome to have random Woolley Mammoths drop from the sky in ESO like they did in Skyrim. Always made me laugh.

Pretty sure they treat any chargeback as immediate fraud and close accounts since it is basically taking money out of their pocket when it occurs.