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Why aren't we getting any information about the long login ques?

Jastara
Jastara
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@ZOS_GinaBruno , @ZOS_Kevin Why aren't you giving us any information as to what is going on or even that you are working on this problem?
  • Hamish999
    Hamish999
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    Not even a "We are aware of ..." banner at the top of the page.
    PC-EU
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  • preevious
    preevious
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    Indeed, id would be good form to inform your customers.
    Image is everything, in our days and age.
  • asttreb17_ESO
    asttreb17_ESO
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    its been happing alot lets push the limits of the servers game engine to breaking point overload the data center thats whats going on, eso free to play trail event at the same time. cant support player numbers. I think the new players are having a better time logging on everytime i go to log in 30mins or more que like cyrodill have to wait for people to logg out. The new servers promise fix problems but not getting any better.
  • roqueforty
    roqueforty
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    They hope that if they ignore it, we'll forget about it.
  • asttreb17_ESO
    asttreb17_ESO
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    upsetting alot of old time players to breaking point they end up leaving the game so they dont have to deal with ther comments and feedback asking for improvments and help in enjoying the game. As a new player they have no idea how eso is managed knowadays
  • AnduinTryggva
    AnduinTryggva
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    I've purchased Early Access Baldur's Gate 3 which is an awesome alternative. It has great looks. Is of course not an MMO but a lot of animation, the visuals are stunning. And a real rpg. I recommend.
  • shadyjane62
    shadyjane62
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    It's bad enough to have to wait in a long Q to get in. It is salt in the wound when you wait for a long time and then get fail to connect.

    What exactly is going on that PAYING customers do not get in to accommodate free trial and Epic free game people.
  • freespirit
    freespirit
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    Although on Friday my new Epic account, which ofc atm has free plus, seemed to get in faster, I am now seeing similar queue times on that .

    Yesterday all of my accounts were getting 15min+ queues but I didn't get any failure to loads, dreading trying today :(
    When people say to me........
    "You're going to regret that in the morning"
    I sleep until midday cos I'm a problem solver!
  • BasP
    BasP
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    I've purchased Early Access Baldur's Gate 3 which is an awesome alternative. It has great looks. Is of course not an MMO but a lot of animation, the visuals are stunning. And a real rpg. I recommend.

    I was already looking forward to trying both BG3 and Starfield someday, but hadn't pre-purchased either game yet because I was having fun with ESO for now.

    But due to your post and the 1+ hour queue I'm currently in, I just bought BG's Early Access too (so thanks for mentioning it :)). Hopefully it'll be as fun as those old DnD CRPG's.

    Edit: The queue ended before BG3 finished downloading. I suppose I'll just get my event tickets for the day at least.
    Edited by BasP on July 30, 2023 2:08PM
  • marc.whiffenb16_ESO
    I've purchased Early Access Baldur's Gate 3 which is an awesome alternative. It has great looks. Is of course not an MMO but a lot of animation, the visuals are stunning. And a real rpg. I recommend.

    Already playing and I don't think I will miss 1 hour queue times. BG3 is very good but my disabled wife prefers ESO to any game so this is particularly stressful for her
  • Paske
    Paske
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    Zenimax: its weekend and we are not payed for this ***

    Also Zenimax: free stuff for EVERYONE! Lets kill the servers!
  • AnduinTryggva
    AnduinTryggva
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    Impossible to play. If I queue the queue clock just sticks at the abysmal waiting time and does not tick down.

    It's a shame. An event day lost for so many. "Thanks" for that...
  • AlwaysDancing
    AlwaysDancing
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    Lets hope for another "ApoloGuar" pet for this fiasco.
  • Twyst
    Twyst
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    I'll accept nothing less than the Fair Winds house as an appology
  • Braggar
    Braggar
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    Jastara wrote: »
    @ZOS_GinaBruno , @ZOS_Kevin Why aren't you giving us any information as to what is going on or even that you are working on this problem?

    The guys are not around. Weekend is more important.
  • jecks33
    jecks33
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    eso free to play trail event at the same time. cant support player numbers

    it's not that, I was in game until 10 mins ago on pc eu, cyrodiil was empty (just Gray Host was 1-1-2 bars), craglorn was empty, some people doing dailies in galen, high isle and telvanni peninsula but the game feels empty. Nothing compared to the population in the past years (like 2020) where the game was full of people everywhere and we didn't have any login queue.
    PC-EU
  • Jastara
    Jastara
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    It does look like they are looking into the problems, Gina posted in another post:
    Thanks everyone! We're on it and will update as soon as we have some info.
  • Bam_Boozler703
    Ya I was having trouble with log in Ques yesterday for 1-2 minute ques and today I keep getting 20 minute ques and still can't get into the game.
    Struggling to log in for a 1/2 hour ques and still not get in just to do dailies and get tickets isn't worth my time on a weekend.
  • majulook
    majulook
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    I would say most players do not even know about this forum site or do not ever use it.
    Si vis pacem, para bellum
  • huntgod_ESO
    huntgod_ESO
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    BasP wrote: »
    I've purchased Early Access Baldur's Gate 3 which is an awesome alternative. It has great looks. Is of course not an MMO but a lot of animation, the visuals are stunning. And a real rpg. I recommend.

    I was already looking forward to trying both BG3 and Starfield someday, but hadn't pre-purchased either game yet because I was having fun with ESO for now.

    But due to your post and the 1+ hour queue I'm currently in, I just bought BG's Early Access too (so thanks for mentioning it :)). Hopefully it'll be as fun as those old DnD CRPG's.

    Edit: The queue ended before BG3 finished downloading. I suppose I'll just get my event tickets for the day at least.

    Yeah BG3 is really solid...playing it while sitting in Q.
    --- HuntGod ---
    Officer of the Unrepentant
    www.unrepentantgaming.com
  • redlink1979
    redlink1979
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    28 minutes in queue. PC NA
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
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  • AniSis
    AniSis
    Soul Shriven
    I wonder if the developers/studio/company really believed that the distribution of the game on Epic Games, as well as the free temporary ESO+ would not cause problems with logging into the server? (In my case, it's the European server)

    Interesting.
  • Reverb
    Reverb
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    Because it’s the weekend, zeni staff aren’t working except for emergency outages, and they don’t care enough about this to consider it worthy of the on-call team.

    I’d love to see this for their next Twitch promotion. All the stream team members get hit with a 26+min login queue and say “eff this, looks like we’re playing a different game today guys. No drops, sorry”.
    Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche
  • H1ker
    H1ker
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    I just cancelled my ESO Plus subscription. I have been a subscriber for many years. I decided to send a message with my wallet. That is they only type of message that companies like this understand. Wait times over an hour and terrible server latency are unacceptible. It does not matter that the content and game are great if you can't play it.
  • rpa
    rpa
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    Hour and something login que, checked this thread for few minutes, now when I checked my que stat again, Error 108.
    And a 108 of that type which just hangs to when you close the requester.
    Restarted potato and tried again, 1h 28min 24sec que.
    Edited by rpa on July 30, 2023 5:22PM
  • FrancisCrawford
    FrancisCrawford
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    The hamsters aren't praying to Zenithar.
  • islar
    islar
    Soul Shriven
    Jastara wrote: »
    @ZOS_GinaBruno , @ZOS_Kevin Why aren't you giving us any information as to what is going on or even that you are working on this problem?

    This is not a problem, it is a feature :) .
  • bl00dnok
    bl00dnok
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    Careful what you say folks, I can say with some experience that you will have your messages removed and get an "official warning" for calling anybody out. Now, let's see how long this one stays up for LOL Evidently folks are too busy cleaning up the forums to have time to fix the problems :~)
  • hiyde
    hiyde
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    Braggar wrote: »
    Jastara wrote: »
    @ZOS_GinaBruno , @ZOS_Kevin Why aren't you giving us any information as to what is going on or even that you are working on this problem?

    The guys are not around. Weekend is more important.

    I get the frustration folks have. I'm not loving the queues or the extended crashes trying to log in Friday night...but the repeated posts I've seen slamming certain ZOS staff for not working 7 days around the clock feels like a bit much.

    I hope they'll learn from this and take appropriate steps in the future.

    I'd just encourage folks to try to keep it respectful/constructive. If the issues are beyond what you wish to deal with, vote with your wallet.

    So far, we're talking about a few days of capacity being stretched. Let's keep that in perspective. Over the 9+ years i've been playing, i'd have to take a wild guess that these issues haven't been present 99.999% of the time.
    @Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)
  • shadyjane62
    shadyjane62
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    They don't have to work 24/7. Most businesses that are open 24/7 have weekend staff to to give their reg employees a break.

    They don't leave the store open and empty of help.
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