Accessibility mode claims new victims, why?

OgnevkaFenella · July 2023

If you spend time in ESO-related Discord servers or here on the forums, you already know what I'm talking about. Every day we help out someone who finds themselves with console-looking UI, unable to use their mouse, unable to select race in Character Creation, unable to use the Quickslot menu and so on and so forth. Almost all UI questions in ESO come down to Accessibility mode, however it is important that it is offered to all players so that those who need it can activate it right away.

Trying it out myself, I found that it's not as easy to click past as it used to (or I have phantom memories of it being a bit too accessible) - you have to click R, then select options and click X. So, not a problem of players mindlessly mashing E. But! Accessibility Mode prompt mentions Voice Chat, which, as far as I know, is actually just chat narration, but is overwhelmingly misunderstood by new players as true voice chat and they turn on Acc. Mode thinking it offers extra options.

Possible solution:
Reword the Acc.Mode prompt, like so:

"Accessibility Mode allows the use of settings such as Screen and Chat Narration, as well as alternative menu navigation. Enabling Accessibility Mode forces use of the Gamepad UI."

I realize that wording has to be very precise here and I don't know the rules, but my limited evidence shows that the current mention of "Voice Chat [Accessibility]" is leading a lot of people astray, as they only read the first few words of the prompt

This is, imho, a totally user-induced problem and I feel bad complaining about it, but it's just one blip that could possibly be fixed with different wording and would reduce the amount of questions Support and we players receive on the daily

I made a little video compiling my evidence (warning for flashing images):

https://youtu.be/Jp4wRTcMnjc

MalcolM24 · July 2023

There's an endless stream of people have trouble with this ... I wonder how many people just weather through this without ever going to some discord server to ask about this

freespirit · July 2023

Over the past few days we have invited many new players into our guilds and way too many have been on the verge of giving up because they unwittingly chose to put Accessability Mode on!

One guy we helped was totally overjoyed when we realised why his mouse was not doing what we told him it should do and directed him to where to turn the mode off!

@ZOS_Kevin you need to pass this along, the wording of the prompt definitely needs refining! You are losing customers, many people don't look to join a guild straight away OR have the confidence to ask questions in zone chats! 🙁

ZOS_GinaBruno · July 2023

Thanks for the feedback, everyone! We're discussing some potential options with the team so it's clearer what is being enabled.

IsJustaGhost · July 2023

Voice chat is an actual feature on consoles. It is not referring to screen narration. It's always bugged me that on loading screens it will mention that guild voice chat is a feature when on PC, when it's not.
This information should be set to only show when on a console.

It's use in the Accessibility mode dialogue makes absolutely no sense at all.

LunaFlora · August 2023

IsJustaGhost wrote: »

Voice chat is an actual feature on consoles. It is not referring to screen narration. It's always bugged me that on loading screens it will mention that guild voice chat is a feature when on PC, when it's not.
This information should be set to only show when on a console.

It's use in the Accessibility mode dialogue makes absolutely no sense at all.

probably because the accessibility mode ui is what we have on consoles

katanagirl1 · August 2023

LunaFlora wrote: »

IsJustaGhost wrote: »

Voice chat is an actual feature on consoles. It is not referring to screen narration. It's always bugged me that on loading screens it will mention that guild voice chat is a feature when on PC, when it's not.
This information should be set to only show when on a console.

It's use in the Accessibility mode dialogue makes absolutely no sense at all.

probably because the accessibility mode ui is what we have on consoles

We had UI on console before Accessibility Mode was enabled, though.

EDIT: OK that wasn’t very helpful. I mean, yes I am on console, but I could also turn on Accessibility Mode too, right?

IsJustaGhost · August 2023

LunaFlora wrote: »

probably because the accessibility mode ui is what we have on consoles

You're missing the point. Accessibility mode is on PC and Consoles. On pc, they use the same Gamepad UI as they do on Consoles. However, They should not allow it to make statements that are not true. I play on PC. There is no "Voice Chat" on PC, tho I still see references to "Voice Chat" in game. On occasion, the loading screen will say to use "Guild Voice Chat". And now, that dialogue for accessibility mode is clearly implying that "Voice Chat" is available in Accessibility mode.

This is what the OP was making a statement about. "Voice Chat [Accessibility]" causing confusion. And, seeing the keybinds "E" and "R" clearly shows It is on PC.