Servers driving me mad - Please help!

Stephanie_ABT · July 2023

Last couple of days ill be in Tamriel for hours on end then all of a sudden everything stops, spells don't work and after a few mins of this The message "make sure you have a valid internet connection" appears...Today however its almost impossible to remain online in the game, even getting this issue after choosing my character and just logging in! Im on a 1GB connection. All my other online games, WoW, Destiny 2 etc are all fine no problems whatsoever so it is not from my side.

Totally lost what to do, already tried everything and still no difference. Its so strange up to 48 hours ago or so it was perfect and now its nothing but trouble and all other online games no trouble at all.

If it makes any difference im on the PC EU server

Stephanie_ABT · July 2023

I would also like to add even when logging off instead of taking me to the character screen as it should, it also Gives me the same message as above which a total nightmare when trying to switch between 10 characters as have to try and keep relogging in each time.

Its too much.

LarsS · July 2023

You can try to run without addons to check If its due to an addon. You can also repair the game and see If that help. There may also be some error in the usersettings file or the graficscash. You can remove them and let the game recreate them.

Stephanie_ABT · July 2023

LarsS wrote: »

You can try to run without addons to check If its due to an addon. You can also repair the game and see If that help. There may also be some error in the usersettings file or the graficscash. You can remove them and let the game recreate them.

Only Addon i use is the minimap, tried without it same problem, Repaired the game through the launcher and also deleted user setting etc, nothing has made a difference. I really have tried everything but nothing helps.

Khrogo · July 2023

Stephanie_ABT wrote: »

Last couple of days ill be in Tamriel for hours on end then all of a sudden everything stops, spells don't work and after a few mins of this The message "make sure you have a valid internet connection" appears...Today however its almost impossible to remain online in the game, even getting this issue after choosing my character and just logging in! Im on a 1GB connection. All my other online games, WoW, Destiny 2 etc are all fine no problems whatsoever so it is not from my side.

Totally lost what to do, already tried everything and still no difference. Its so strange up to 48 hours ago or so it was perfect and now its nothing but trouble and all other online games no trouble at all.

If it makes any difference im on the PC EU server

I am having the same problem. PC EU server. Many of my friends on the server also seem to be having disconnection issues. I have tried everything with no fix.

LarsS · July 2023

You may try ESO LOGIN AND TECHNICAL TROUBLESHOOTING SUPPORT GUIDE https://help.bethesda.net/#en/answer/38806

Stephanie_ABT · July 2023

LarsS wrote: »

You may try ESO LOGIN AND TECHNICAL TROUBLESHOOTING SUPPORT GUIDE https://help.bethesda.net/#en/answer/38806

One of the first things I checked, no help whatsoever.

Funny how everything else onliune is fine, WoW, Fallout76, Destiny 2, Microsoft Flight Simulator and more but only problems I have is with ESO. if it makes any difference Im through Steam (Mind you everything else except WoW is also through Steam and no issues at all, everything else fine! and PC EU Server.

Khrogo wrote: »

I am having the same problem. PC EU server. Many of my friends on the server also seem to be having disconnection issues. I have tried everything with no fix.

Seems im not the only one after all, i honestly have noticed necrom things have gotten worse in that aspect. The game is fantastic been playing it since day 1 release all those years ago and never have I encountered anything like this before.

So Frustrating.

ZOS_Bill · July 2023

@Stephanie_ABT

If you've not done so, we recommend the connection troubleshooting linked below as a starting point for fixing these disconnections.

Connection Troubleshooting - Technical Support - The Elder Scrolls Online