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why does it take so long to get back to my ticket

duburakibab14_ESO
so i submitted a ticket last night to fix a log in issue didnt get a response till this morning were all they did was ask for the same info i gave them last night it has now been 10 hours with no response i haven't played in a few years and finally got back around to wanting to play but its been nothing but issues first the steam port didnt have my character so i downloaded the windows version but now they wont send access code for new system security question is out dated and old doesn't work and am trying to get it fixed but i if this is what i have to look forward to
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