Urgent.

Carlos93 · April 2023

I have a problem.
Purchase a code for The Elder Scrolls Online Necrom Deluxe Upgrade online.
I entered the code into my The Elder Scrolls Online account and received a purchase confirmation email.
I have entered the game and the Necrom chapter appears as purchased.
The problem is that the reserve benefits do not appear in my collection.
How can I claim the reservation benefits?
I have asked support for help, but they have not provided me with any solution to this problem.

Please, that the forum moderators do not move this thread to another section.

I need help and I'm running out of time.

Many thanks to the community for the help.

CyberOnEso · April 2023

So that we're on the same page, the only benefits you should have received now are the Sadrith Mora Spore Steed and Spore Pony pet. Can you confirm if you have received those?

The other benefits you will receive with the launch of Necrom in June.

Carlos93 · April 2023

CyberOnEso wrote: »

So that we're on the same page, the only benefits you should have received now are the Sadrith Mora Spore Steed and Spore Pony pet. Can you confirm if you have received those?

The other benefits you will receive with the launch of Necrom in June.

No, I have not received them.

When I go into the game, I go to the Crown Store.

I go to the chapter section and the Necrom chapter appears as purchased.
But the mount and the pet do not appear in my collection.
I know that I have bought it because I have received the purchase email.

Carlos93 · April 2023

I am playing from PC.

Stanx · April 2023

You should submit a ticket I don't think the forum can resolve this one for you if there's been a mistake

CyberOnEso · April 2023

Okay, sadly there isn't much that people on the forums can do to help.

What may help is providing your support ticket number, which can be found here: https://help.elderscrollsonline.com/app/account/overview and tagging @ZOS_Kevin who may be able to help escalate it for you.

Also, make sure you have included your order number in your support ticket, which can be found in the email with the subject line "Elder Scrolls Online - Your Purchase Confirmation".

Carlos93 · April 2023

Stanx wrote: »

You should submit a ticket I don't think the forum can resolve this one for you if there's been a mistake

It was the first thing I did, but they have not provided me with any solution.

Danikat · April 2023

How long have you been waiting for a response from support?

They're mainly (or entirely) based in the USA and it's only just morning there. It's also a Monday so they may not have been working over the weekend, or may have only been dealing with urgent problems like people who cannot log in or have had their account compromised. So if you've been waiting less than 3 days it's not surprising you haven't gotten a response.

But also if you update a ticket or submit another one on the same topic before you get a response it bumps you to the back of the queue, so you shouldn't do that. If you get an automated reply you do need to respond to it however to confirm you've tried whatever steps it suggests and it didn't work and to give any additional info it asks for.

Umbro100 · April 2023

Carlos93 wrote: »

I have a problem.
Purchase a code for The Elder Scrolls Online Necrom Deluxe Upgrade online.
I entered the code into my The Elder Scrolls Online account and received a purchase confirmation email.
I have entered the game and the Necrom chapter appears as purchased.
The problem is that the reserve benefits do not appear in my collection.
How can I claim the reservation benefits?
I have asked support for help, but they have not provided me with any solution to this problem.

Please, that the forum moderators do not move this thread to another section.

I need help and I'm running out of time.

Many thanks to the community for the help.

I bought the regular upgrade a while ago and it came with 2 different code, one for the chapter and the other for the rest off the stuff, horse and pet in my case.

ZOS_Hadeostry · April 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding

Elrender · April 2023

https://forums.elderscrollsonline.com/en/discussion/630381/necrocom-prepurchase-no-new-mount#latest

same problem here. It seems that codes purpchsed after april 15th seems bugged? Many ppl report that they dont get spore mount and pet. Still no answer in tickets on that.

Soraka · April 2023

If there's a bug with game purchase rewards maybe it will get more notice if it goes into one of the threads for the new expansion. Not sure which one it would apply to best, though.

ZOS_Bill · April 2023

@Carlos93

What is your current ticket number?

Carlos93 · April 2023

ZOS_Bill wrote: »

@Carlos93

What is your current ticket number?

I have already solved it with support, thank you very much.

ZOS_Kraken · April 2023

Hello,

We have gone ahead and closed this thread as your issue has been resolved.

Zos_Kraken