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Getting nowhere with ESO Support. Help!

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daza1978
daza1978
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Hi,

I'm posting this here in the hope of some further advice related to my ESO account, which has the Xbox version of the game linked to it. I will explain in the best way I can.

So, yesterday, I purchased ESO on the Xbox Series X. Once the game was downloaded, I tried to link this to my ESO account (which also has the PC linked to it) only to find I was unable to link to the Xbox Series X version of the game because a copy of the Xbox version of ESO is still linked from 2017. Back then, I did play this version, BUT with a former Xbox gamertag. I have since changed my Xbox game tag. The game gave me the option of setting up a new account. Which is something I didn't want to do.

I then decided to submit a ticket to the support team. The first reply came back saying I needed to login and relink the Xbox version which is tied to my account. I've explained I'm unable to do this because I no longer have access to that Xbox gamertag and won't be able to do that. The replies keep coming back with the same copy/paste content with different agents. I'm getting nowhere with this.

Is there anything else I can try? Like I've said above. The Xbox version of ESO currently linked to my account was added under a different gamertag. I can't do anything about this. All I wish to do is remove the Xbox version of ESO from my account and add the new Xbox Series X version to my account.

This is the version I wish to remove/unlink from my account.
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Thanks
Edited by ZOS_Bill on April 12, 2023 5:52PM
An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • Tenthirty2
    Tenthirty2
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    ✭
    daza1978 wrote: »
    Hi,

    I'm posting this here in the hope of some further advice related to my ESO account, which has the Xbox version of the game linked to it. I will explain in the best way I can.

    So, yesterday, I purchased ESO on the Xbox Series X. Once the game was downloaded, I tried to link this to my ESO account (which also has the PC linked to it) only to find I was unable to link to the Xbox Series X version of the game because a copy of the Xbox version of ESO is still linked from 2017. Back then, I did play this version, BUT with a former Xbox gamertag. I have since changed my Xbox game tag. The game gave me the option of setting up a new account. Which is something I didn't want to do.

    I then decided to submit a ticket to the support team. The first reply came back saying I needed to login and relink the Xbox version which is tied to my account. I've explained I'm unable to do this because I no longer have access to that Xbox gamertag and won't be able to do that. The replies keep coming back with the same copy/paste content with different agents. I'm getting nowhere with this.

    Is there anything else I can try? Like I've said above. The Xbox version of ESO currently linked to my account was added under a different gamertag. I can't do anything about this. All I wish to do is remove the Xbox version of ESO from my account and add the new Xbox Series X version to my account.

    Thanks

    Sorry you're having to go thru this hassle, support can sometimes be very frustrating. Especially when it seems there are no historical notes that they've read or the previous rep didn't type out anything for other agents to read.

    I have seen in the past if you share your ticket number with @ZOS_Kevin he may offer to cast his Enlightenment spell on Support ;)
    • "Some enjoy bringing grief to others. They remind M'aiq of mudcrabs - horrible creatures, with no redeeming qualities."
    • "When my time comes, I will smile. And that will be all." -Sir Nathain Galien
    • IGN: TenThirty2 (PC/PS: NA, PC/PS: EU)
  • daza1978
    daza1978
    ✭✭✭
    I will give that a try. Thank you for replying.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • Flameweaver1951
    Flameweaver1951
    ✭✭✭
    It might be worth talking to Microsoft Support, maybe they can replace the discarded gamertage on your old account with your current tag.
    Edited by Flameweaver1951 on April 10, 2023 1:05PM
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding.
    Staff Post
  • daza1978
    daza1978
    ✭✭✭

    Flameweaver1951 wrote: »
    It might be worth talking to Microsoft Support, maybe they can replace the discarded gamertage on your old account with your current tag.

    After some research. It appears this isn't an option. Thanks for the suggestion though.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • daza1978
    daza1978
    ✭✭✭
    ZOS_Icy wrote: »
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding.

    Thank you.
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • Nestor
    Nestor
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    ✭✭✭✭✭
    Since there is no Cross Platform Sharing in this game. At all. There is no real need to have all your ESO games on one Account. There is some convenience, but with the potential of buying Crowns/Content for the wrong account, I think it is worth it.

    Why don't you just set up a new account? Start fresh and you won't have to clear out the cobwebs.

    You just need to have a different email address. If you use GMAIL, that can be done with a + youremail+alt@gmail.com or use a company like GMX if you don't already have an alias email.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • ZOS_Bill
    ZOS_Bill
    admin
    @daza1978

    Could you provide us with your most recent ticket number?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • daza1978
    daza1978
    ✭✭✭
    ZOS_Bill wrote: »
    @daza1978

    Could you provide us with your most recent ticket number?

    Its 230409-003785.

    Thanks
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • daza1978
    daza1978
    ✭✭✭
    Hi,

    This has now been resolved.

    Thanks
    An MMO player since 2003. A new adventure awaits in Tamriel.Warden - PC EU.
  • ZOS_Bill
    ZOS_Bill
    admin
    We appreciate the update on this issue. As the OP issue is now resolved, we are going to close this discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.