entering into Potentate's Retreat makes my characters crash

LunaFlora · February 2023

whenever i go to my own version of the Potentate's Retreat house my game crashes. currently three characters are stuck inside. Greehnhart, Holly Blossom, and Sally Jadehart.

im on playstation 4 and on the eu server and my psn id is LunaLolaBlossom.

i havent had this issue when entering other player's versions of Potentate's Retreat, only my own.

i don't have this issue with any other houses and it's been happening for about a week. i've gotten Greehnhart out of the house twice by submitting support tickets, but i want to know why it keeps happening.

katanagirl1 · February 2023

Are you near the max number of slots in that house, or perhaps did you add a bunch of furnishings recently?

LunaFlora · February 2023

katanagirl1 wrote: »

Are you near the max number of slots in that house, or perhaps did you add a bunch of furnishings recently?

it's more than 600 out of 700 traditional furnishings yes. and i started furnishing it when i bought it about a month ago. so added a lot but i've done that with other houses too like highhallow hold but never crashed in that house?

ZOS_Kevin · February 2023

@LunaFlora Have you placed a ticket in for this yet? At least for the other stuck characters?

We'll pass this on to the team for investigation about why the characters keep on getting stuck.

LunaFlora · February 2023

ZOS_Kevin wrote: »

@LunaFlora Have you placed a ticket in for this yet? At least for the other stuck characters?

We'll pass this on to the team for investigation about why the characters keep on getting stuck.

i havent yet, but i will do that today.

thank you for passing it on to the team for investigation.

edit: i submitted a ticket

katanagirl1 · February 2023

Hopefully you can get it sorted out now. Some types of furnishings are more stressful on the game (sorry, I can’t think of a better way to describe it now, lol).

I’m on PS5 and I have a lot of lighting furnishings in the way of glowing plants in that house, haven’t had trouble but it’s been a few weeks since I visited this house. Now I’m thinking I should go there and make sure mine is okay.

Good luck!

ZOS_Bill · March 2023

As the OP has gotten assistance with their character crashing issue, this thread will now be closed from further comments.