Eternal loading screen before character list after U37 patch.

amertuim · March 2023

Hello I'm PC NA.

Having eternal loading screen issue, no error code pops up, no freezing/crashing, just rolling ouroboros.

There was no ticket category for the loading screen issue, so I sent a ticket [230314-000545]. And got auto-reply and closed.

I attached Dx file to that ticket. Could you check that?

Thank you!

ZOS_Bill · March 2023

@amertuim

We have sent you an update via a forum PM.

JDredd · March 2023

Hi There, I am also receiving same. Also not receiving code to my email either. Please help. @ZOS_Bill Thank you. PC NA

ZOS_Bill · March 2023

@JDredd

Do you have a ticket open? If so, what is the ticket number?

Shivvies · March 2023

Interesting. I have the same exact thing happening when I open the game in safe mode with networking. However, under normal boot, I get CTD without error at first video.

(Ticket ID is 230313-002787 and I shall cross reference this Forum post in my ticket).

Shivvies · March 2023

Update:

As I said earlier, I had this issue in Safe Mode.

I am guessing what I changed now had a two tier effect and fixed it for me.

RivaTuner turned off, Steam Overlay turned off, AMD link and AMD overlay turned off.

This fixed the game for me but I did wait about 5-10 minutes at character list loading screen the first time.

Cheers,
Shivs

JDredd · March 2023

ZOS_Bill wrote: »

@JDredd

Do you have a ticket open? If so, what is the ticket number?

Hi mate, My Ticket number is 230315-000964. Also I only have one email and the support team instead of fixing it asking me to make another email. Now I never had this problem with my email since I started playing. So they should be able to fix it / that what is expected of them unless they just say we can not fix this.

Its very frustrating for players/customers.

Thank you
JD

ZOS_Bill · March 2023

@Shivvies - Thank you for the update on what helped fix your loading issue.

@JDredd - Please check your forum inbox for an update.

JDredd · March 2023

@ZOS_Bill Its been more than a week and 7 agents. Issue still remains.

Support teams are not even responding now and seems they do not want to fix it.

1. I made another email (which is not the cause) and authenticated via Browser. --- Issue still there.
2. I re-installed the game - Issue still there
3. I again re-installed the game on a different hdd - Issue still there.

Is ESO support team capable of resolving issues? Or they just like to go in circles and they have no solution.

I am clearly not happy with how this is handled by tech support teams. Are you able to get this resolved?

Thank you
JD

ZOS_Bill · March 2023

@JDredd

We can understand your frustration since this issue with access codes continues to persist. Your latest reply has been received on the ticket and a support agent will further follow-up.