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How long does ZOS take to answer tickets re: Mac issues?

Stille_desAethers
Stille_desAethers
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I submitted a ticket around 2 weeks ago. Still no reply.

It is the second ticket I have submitted in 2.5 years, so I am definitely not harassing them. Does it typically take this long?
Edited by ZOS_Bill on February 21, 2023 2:14PM
Aus der Engel Ordnungen is a bald, bespectacled, Dunmer vampire with an affection for Dwarven tech. She cannot hear you scream. "For beauty really is nothing but the beginning of terror..."
  • Nestor
    Nestor
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    Did you get the Bot Mail that says they got the ticket? Reply to that and say the issue still exists. Repeat until you get someone with a beating heart...
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Stille_desAethers
    Stille_desAethers
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    thanks, i guess i'll do that.

    my patience with their silence on mac has worn so thin...
    Aus der Engel Ordnungen is a bald, bespectacled, Dunmer vampire with an affection for Dwarven tech. She cannot hear you scream. "For beauty really is nothing but the beginning of terror..."
  • denisclairetneb18_ESO
    Until they change course on support of AS Macs, consider they have abandoned MacOS. It's an attrition war now.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Stille_desAethers

    What is your current ticket number?

    We can check on the ticket status and provide an update.
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  • Stille_desAethers
    Stille_desAethers
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    h7iuledgj09y.png

    @ZOS_Bill this is what happens. Perhaps I should try resubmitting without attaching files.
    Aus der Engel Ordnungen is a bald, bespectacled, Dunmer vampire with an affection for Dwarven tech. She cannot hear you scream. "For beauty really is nothing but the beginning of terror..."
  • ZOS_Bill
    ZOS_Bill
    admin
    @Stille_desAethers

    We have sent you a forum PM to further help with finding your ticket.
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  • Stille_desAethers
    Stille_desAethers
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    Thanks, @ZOS_Bill

    I was finally able to get my foot in the door, so to speak, by submitting a ticket with no attachments. I received a ticket number and now the issue is being escalated to the proper team.

    I don't believe any of my previous tickets (the ones without ticket numbers) ever made it through.

    Aus der Engel Ordnungen is a bald, bespectacled, Dunmer vampire with an affection for Dwarven tech. She cannot hear you scream. "For beauty really is nothing but the beginning of terror..."
  • ZOS_Bill
    ZOS_Bill
    admin
    @Stille_desAethers

    I'm glad to hear the new ticket was created successfully! If you need any updates please feel free to post the ticket number here.
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  • Stille_desAethers
    Stille_desAethers
    ✭✭✭
    Thanks, @ZOS_Bill

    I finally got the answers I was looking for. Hooray!

    The site seems not to process tickets with attachments very well...

    It is already onerous to write and re-write a ticket with proper documentation and attachments. Worst of all, it wasn't even clear that my submissions would never see human eyes. This was the case with both Safari and Chrome.

    I eventually just copied and saved my inputs and quasi spammed them through the ticket interface– without the necessary attachments– before finally getting through. Then the response was swift, and I was able to submit attachments throughout the ensuing discussion.

    Just leaving this for reference.
    Aus der Engel Ordnungen is a bald, bespectacled, Dunmer vampire with an affection for Dwarven tech. She cannot hear you scream. "For beauty really is nothing but the beginning of terror..."
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update and letting us know your ticket was answered. As the situation has been resolved, we will now close this thread from further posts.
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This discussion has been closed.