Is there a server problem - PC/NA ??

agelonestar · February 2023

Is there a server problem on PC/NA?

I keep getting Error 103, Failed to obtain server connection information.

No problem with PC/EU.

MinuitPro · February 2023

Exactly. Been that way for hours. I don't know how no one is bannering that issue yet.

agelonestar · February 2023

@ZOS_GinaBruno or @ZOS_Kevin any chance someone could take a look?

Much obliged

Warwolf · February 2023

Unexpected error on NA ...EU no probs . (PC)

Thrudra_Magia · February 2023

I have three accounts and two can log into the EU server. My main account is getting the 103 error on EU only. I am able to log in to NA on all three accts.

EDIT: I left it alone for a few hours and I can connect.

agelonestar · February 2023

Weird..... seems very sporadic.

MinuitPro · February 2023

I reset my cable modem... got in after so it might be coincidence or some DNS caching clogging things up. Just food for thought for others with the issue.

Warwolf · February 2023

That was weird ...suddenly when i tried to start again , the anywhere laucher install started ..and it fixed my problem ..
Surprised but happy my problem is solved

Czeri · February 2023

I was able to log in to NA 2 hours ago, but now I keep getting error 103. EU was fine.

joergino · February 2023

It's exactly the same for me. For a change, it's PC EU that's not impossible to log in to.

ZOS_Kevin · February 2023

Hi all. If you are getting an error, could you please note what the error says? We can take that back to the team for investigation. For example, @Czeri noted error 103 as an issue. Having that info would be helpful. Thanks!

joergino · February 2023

For some reason, my secondary account got in on its NA branch only minutes ago, but my main account's NA dependance keeps getting this error:

Error 103 (4:5:289:0)
Failed to obtain server connection information.

To me, this sounds like to the client, the server simply ceased to exist.

Gnesnig · February 2023

ZOS_Kevin wrote: »

Hi all. If you are getting an error, could you please note what the error says? We can take that back to the team for investigation. For example, @Czeri noted error 103 as an issue. Having that info would be helpful. Thanks!

Error 103 (4:5:289:0), failed to obtain connection information. PC Eu after logging out NA.

Quit client. Restart launcher. Restart via launcher. Same issue.

Reconnect to NA: works.

rihannsu528 · February 2023

I just had the same issue but with EU only. Strangely I was able to log on EU with one account with no issue then logged to NA on that account. But then after that I was only able to log on to NA on any account. the error the same reported above
Error 103 (4:5:289:0), Failed to obtain connection information

ETA: I have also gotten that same error on logging OUT from NA. I have restarted the launcher and also tried restarting my computer as well and it made no difference.

SniperDaria · February 2023

SpacemanSpiff1 · February 2023

SniperDaria wrote: »

Are you sure you have a valid internet connection?

redlink1979 · February 2023

@ZOS_Kevin I'm getting this error at the moment while trying to get into PC EU. All was fine on PC NA for me moments ago.

whitewolf2010 · February 2023

Same as others getting error #103 when trying to log into NA. EU login has no problems.
in-game account name is @whitewolf2010

ZOS_Kevin · February 2023

Hi All, along with confirming if you have the Error 103 happening, could you let me know what your in-game account name is? The team is investigating and having access to the account name is helpful for testing.

LonePirate · February 2023

In game account name = @LonePirate
PC NA
Error 103 (4:5:289:0)
Failed to obtain server connection information

I can log into PC EU with no problems. This is PC NA only for me.

Hoghorn · February 2023

@Hoghorn, played NA this morning, switched to EU for a bit, problem manifested when i tried to log in again on NA; resolved by itself after maybe an hour? some details obscured by disgust

Hoghorn · February 2023

SpacemanSpiff1 wrote: »

SniperDaria wrote: »

Are you sure you have a valid internet connection?

do you think that every one of the players in this thread describing the exact same issue do not have an internet connection?

AcadianPaladin · February 2023

PC NA (no Steam) here and have had no trouble getting in/out of game all day. I feel badly for those having problems though and hope the source of the problem some are having can be found and fixed quickly.

gw2only1b14_ESO · February 2023

Thas odd was it all players coming from EU server to Play on NA PC servers?

coulterk · February 2023

I logged into NA OK. Then swapped to EU and got:

Error 103
Failed to obtain server connection information

Swapping back to NA works

username is coulterk

shadyjane62 · February 2023

I have just tried to log in on PC NA. Failed 7 times Log in error 103. I can get into PC EU no problem.

Game name Elissathea.

SkorosMindkiller · February 2023

Also getting 103. I logged on EU to check if I picked up the daily reward for yesterday, now I get 103 on NA.

cleared dns, rebooted router, rebooted modem

@Sir_Twist

from dns cache:
live-services.elderscrollsonline.com

Record Name . . . . . : live-services.elderscrollsonline.com
Record Type . . . . . : 1
Time To Live . . . . : 35
Data Length . . . . . : 4
Section . . . . . . . : Answer
A (Host) Record . . . : 198.20.198.110

Finally got in 9:15 pm. This dns entry is the same, so I guess it has nothing to do with the problem.

ZOS_Kevin · February 2023

Thanks everyone. We are continuing to investigate, but your updates have helped in narrowing down what’s going on.

bachpain · February 2023

It would be hard to post in the forums without a valid internet connection no?

ZOS_Hadeostry · February 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding

wilykcat · February 2023

Connetion errors while server hopping?

Error 103: failed to obtain server connection information.

When I looked up this error it also means there are a large amount of logins happening at once. Otherwise it means the server is not available.

When I read through this discussion I noticed players are attempting to log into other game servers. For example: PC/EU player trying to log into PC/NA server or someone from PC/NA trying to log in to the PC/EU server. Then the connection error occurs.

The longer the distance between the server and the personal computer, the more time it takes for the information to travel.

I recommend to try to connect to a more local server instead of one that's far away 👍.