Leaderboard Bug leading to no weekly reward and no recorded score on leaderboard tab

IbbytheIb · June 2021

So last week I completed the weekly trial ( Cloudrest ) with my guild but never recieved any weekly reward where as the rest all did. That indicates we placed high enough on the board to get a reward. I submitted a ticket but to no avail so far, infact they don't seem to be reading and understanding what is in my ticket updates.

On investigation i've found out my entire leaderboard tab for my main character seems to be bugged. I have no score at all in a fair few trials that i've even completed in the last week alone. It just doesn't update with the score or anything.

The worst part is that I tested to see with THIS WEEKLY solo arena (maelstrom) and its happening there as well. I did a run, got a score to place on the board, left it a few days and its still not updating. I'm not even ranked right now with that score and that just shows that this bug is in place.

I will upload some images here so you can see whats going on.

Is this happening to any other players? It seems to just be on my main character, the rest are fine from what i've seen.

crysis992 · June 2021

Same issue on my main, but thats not a new bug, its broken for me since years (Elsweyr release)
I'm unable to get any best score, current score or rank for Sunspire, Kynes, Rockgrove, Battlegrounds and Vateshran.
Older trials or vMA are working fine, just everything after Sunspire is broken on my character

Already made a ticket months ago, but the support claims everything is working as intended on the leaderboards and there is nothing to fix. Alot of other players in my guilds have the exact same problem with their main characters.

IbbytheIb · June 2021

Hmm thats interesting Crysis. So do you still get weekly rewards even though it is bugged? Im not that overly concerened about leaderboard placement ( at this time even though its still annoying ) I'd just like to make sure im getting them sweet sweet golden weeklys

Maythor · June 2021

I had the same problem the other week when Dragonstar was the weekly.

I was the only one in my group not mentioned on the boards and did NOT get a reward mail, though the others did.

I never even bothered sending in a bug report since nothing ever happens to fix things I post in about, so why bother :P

https://forums.elderscrollsonline.com/en-gb/discussion/576498/leaderboard-position-not-applied

IbbytheIb · June 2021

Its really sad zenimax aren't taking this seriously as a bug, that means every weekly i do from now on may always have to be on an alt? Really? That sucks to some regards, especially on a main you invest so much time on.

crysis992 · June 2021

IbbytheIb wrote: »

Hmm thats interesting Crysis. So do you still get weekly rewards even though it is bugged? Im not that overly concerened about leaderboard placement ( at this time even though its still annoying ) I'd just like to make sure im getting them sweet sweet golden weeklys

Yes, since my weekly leaderboard is not bugged, only the specific boards for each trial.

Even tho I'm in the leaderboard on rank 11, it says I dont have a best score:

Same for other trials I do (and finish) on a weekly basis, no best score.

And it looks like it's not just an UI issue since addons like "Pithka's Dungeon and Trial Tracker" shows just "loading..." instead of the actual points when hovering over the best score for the bugged trials

IbbytheIb · June 2021

Yep so another weekly... no reward. This is just stupid now. Can't do weekly's on my main anymore

Updated my ticket, I'm going to keep it on until they recognise this as an issue.

Alaztor91 · June 2021

I'm experiencing exactly the same bug as the OP.

I have been doing the weekly solo arena clears every week with this character since like February, and this only started happening to me after the Blackwood Chapter release.

irswat · June 2021

I experienced this bug about a year ago and support generated an email for me for the weekly reward.

IbbytheIb · June 2021

@ZOS_GinaBruno
@ZOS_Adrikoth
@ZOS_JessicaFolsom

Can any of you look into this? I have made a ticket that seems to be going through the motions with no real help at this point. Still waiting for a reply from my last update with some of the images shown in this thread.

It seems this is more of an issue with multiple people having this bug.

FezMamba · June 2021

I wanted to add on to this as I have been having the exact same issue since Blackwood launched. I've done 1 vDSA and 2 vVH runs for the weekly and haven't gotten a leaderboard ranking or weekly rewards for any of them.

Alaztor91 · June 2021

Another bugged weekly for me:

First screenshot was taken like 20 seconds(or whatever it takes for the game to show the message in the middle) after killing the Void Mother.

You can see that in the second screenshot which was taken like 20 minutes after the first one(plenty of time for the leaderboard to update), the ''Current Score'' seems to bug out and shows ''No Score'' instead. Idk what causes the leaderboard to not register my score after I leave the arena, but it's been 3 weeks in a row already so I'm guessing that the Blackwood update broke something on my character. This character also has the bugged 2 quest relics not registering for the Orsinium Relics achievement, just in case that it might have something to do with it.

@ZOS_GinaBruno
@ZOS_JessicaFolsom

IbbytheIb · June 2021

Hey guys, an update.

A few days ago i had an update from my ticket and I got some rewards in the mail and this was the reply text

"Greetings,

Brian here again with The Elder Scrolls Online Support.

Thank you for the follow up replies. At this time we are investigating multiple reports of players not receiving leaderboard rewards as intended for the character that qualified to receive a reward from the leaderboard if that activity was part of the weekly quest for solo dungeons (challenge) and trials (raid). We are also investigating reports of a character's score not being recorded as intended.

In the mean time a reward has been sent to both of the characters which completed Veteran Cloudrest and did not receive a reward. These rewards should be available to you the next time you log into each character and check your in-game mail.

Thank you for your understanding.

Warm regards,
The Elder Scrolls Online Support"

It looks like its being addressed but we might need to wait for another patch?

My char is still getting bugged so im just not doing that content atm but I reccomend also making a ticket and showing screenshots as the more we can show the faster it'll probably get fixed.

Still super fustrating, hope its fixed soon >:(

FezMamba · June 2021

Any ETA on when this issue will be fixed? It would be nice to run trials and arenas for the weekly on my main without the game pretending I don't exist simply for having an apostrophe in my name...

Alaztor91 · July 2021

Last patch fixed my issue.

Ezhh · July 2021

I only just read this thread by chance - but I've also had the issue of new trials and areans since Elsweyr not recording scores for me.

Trials/areas I cannot get a score to record for no matter how many times I complete them:

Sunspire
Kyne's Aegis
Rockgrove
Vateshran Hollows
Blackrose Prison

I'm not sure why Blackrose is included. Maybe it's because my first clear of it was after the Elsweyr release, which is where this issue seems to have started. New high scores for trials I already had a recorded score for still update correctly.

This is only an issue on my main character. As far as I can see, scores record correctly on other characters for all trials.

(Small edit in case it's relevant: way way back I also had the issue of leaderboard rewards not being sent for this character as well. That was pre-Elsweyr though, so perhaps not connected.)

crysis992 · June 2022

It's still broken...

Cannot get any scores in following content:

Sunspire
Kyne's Aegis
Rockgrove
Vateshran Hollows
Blackrose Prison
Dreadsail Reef
Battlegrounds

crysis992 · February 2023

My account is still unable to gain any scores, and since last update I can't even view the current scores of others.
You know there are guilds/groups that go for scores?

Please FIX this stupid bug, my score/leaderboard is bugged since elsweyr release..btw that was 2019

And pls don't tell me to open a support ticket, they have no clue and always tell me that I need to finish the trial to gain a score or play it on veteran, which my group does multiple times per week.