What would have been a good move. (ESO+ Free Trial)

Einar_Hrafnarsson
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Would it have been so damaging to give those 7 days to those who are already paying for the Service?

Your Costumers would have had nothing but good words if you added those 7 days as a Gift to all active subscribers.

Some positive publicity would do you real good ZoS. Maybe consider it for the next time. It would make us feel more appreciated.

@ZOS_Kevin
  • DMuehlhausen
    DMuehlhausen
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    Long time members never get stuff.

    Been a a DirecTV member for almost 30 years and my rate has only gone up to pay for all the promos new customers get.
  • Amottica
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    It is in the best interest of the existing ESO+ players and those who buy the DLCs that ESO does such trials. It is to bring in new players to play all the content, so we have more to play with. I have yet to play a game where they gave subscribers free days because they did a trial to attract new players. It is probably because there is no need to.

  • Tandor
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    I've never been a fan of the Entitlement Movement. I appreciate the benefits I get from providers, and if they want to market their stuff in a way that attracts more people to benefit from those benefits too then it's a win/win/win as far as I'm concerned. The providers benefit, the new beneficiaries benefit, and I also benefit from the greater commercial success and therefore longevity of the product I'm enjoying.
  • rpa
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    As a rule I get ESO+ and immediately cancel it to not have recurring sub. Once my ESO+ happened to end when a free trial was started (accidentally?) but was aborted. I could start that free trial anyway unlike apparently most everyone else. Took a while to notice guildies I reminded to start their 'free ESO+' were so unenthusiastic because they really could not. (I eventually did /bug it and it ended in a week or so.)
    Edited by rpa on January 24, 2023 7:48PM
  • Einar_Hrafnarsson
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    Tandor wrote: »
    I've never been a fan of the Entitlement Movement.

    You can of course label every effort "entitlement movement" I simply hoped for some costumer appreciation and positive publicity. ZoS reputation is extremely low currently.
  • Juju_beans
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    We do get free stuff every month for being ESO+.
    Why not be happy with that ?
  • Amottica
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    Tandor wrote: »
    I've never been a fan of the Entitlement Movement.

    You can of course label every effort "entitlement movement" I simply hoped for some costumer appreciation and positive publicity. ZoS reputation is extremely low currently.

    YeaH, Zenimax reputation is extremely low which is why they happen to have some of the extremely popular titles out there and ESO is a success.

    Zenimax will not be giving us 7 days of ESO+ because they do not have to and it will do nothing for this so called extremely low reputation (from players that continue to play the game because they like it). No one will quit because Zenimax did a free trial.

    It will not happen. That is my prediction of the future.
  • Tandor
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    Tandor wrote: »
    I've never been a fan of the Entitlement Movement.

    You can of course label every effort "entitlement movement" I simply hoped for some costumer appreciation and positive publicity. ZoS reputation is extremely low currently.

    In certain quarters, i.e. the usual forums and YT channels yes, but I see no evidence of that in the game. Isn't it strange how those who are quick to point to any decline in the Steam charts haven't yet seen fit to mention the 10%+ increase in those charts over the last month :wink: ?
  • Amottica
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    Tandor wrote: »
    Tandor wrote: »
    I've never been a fan of the Entitlement Movement.

    You can of course label every effort "entitlement movement" I simply hoped for some costumer appreciation and positive publicity. ZoS reputation is extremely low currently.

    In certain quarters, i.e. the usual forums and YT channels yes, but I see no evidence of that in the game. Isn't it strange how those who are quick to point to any decline in the Steam charts haven't yet seen fit to mention the 10%+ increase in those charts over the last month :wink: ?

    Even then one has to cherry-pick steam numbers to show a decline in players. When looking at a recent month and comparing it to before the COVID boost we see an increase in players. Comparing one month to the previous month does not take into account seasonal changes and one needs to go back to 2019, pre-COVID) to get proper results.

    So it would seem, by thew only numbers we have, that ESO continues to get extremely popular.


  • Araneae6537
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    I think it’s cool there’s a free ESO+ week overlapping with the event so that more players can participate. :) Nowhere have I experienced a free trial meaning freebies for subscribers. Of course, I wouldn’t mind extra freebies, lol, but I have no expectations or bad feelings in that regard.
  • FeedbackOnly
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    Tandor wrote: »
    Tandor wrote: »
    I've never been a fan of the Entitlement Movement.

    You can of course label every effort "entitlement movement" I simply hoped for some costumer appreciation and positive publicity. ZoS reputation is extremely low currently.

    In certain quarters, i.e. the usual forums and YT channels yes, but I see no evidence of that in the game. Isn't it strange how those who are quick to point to any decline in the Steam charts haven't yet seen fit to mention the 10%+ increase in those charts over the last month :wink: ?

    Realistically you can see with in game economy as prices rise because not enough people. This month definitely is different. The talk of spell crafting and global reveal has starting leading people back.

    It's a perfect time for ESO trial. Global reveal is tomorrow and assuming it's not a let down then it will bring even more people back and buying.

    Then there's event too. Nobody will be disappointed though dragon lag will be real
    Edited by FeedbackOnly on January 24, 2023 9:01PM
  • kargen27
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    "Realistically you can see with in game economy as prices rise because not enough people."

    Less people would mean less demand and would lead to lower prices.

    Back to what started this though. I am guessing opening up ESO+ for everybody for a week is a lot simpler than trying to stick seven days on the end of all subscriptions. I would also assume everybody that subscribes is already happy with what ESO+ provides even without a free week.
    If a promotion attracts new players or entices players that left to return then I'm all for it even if there is no direct benefit to me. There will be an indirect benefit through getting a larger player population.
    and then the parrot said, "must be the water mines green too."
  • ArchangelIsraphel
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    There are other games who will add the week free subs they hand out to the end of their subscribers subs to extend them by +7 days, so I don't see why this shouldn't be something Zenimax does out of good will as a thank you to their subscribers. Heck, I've played some games that will give out a little extra reward to their subscribers during 7 day freebies just to say thanks- things like EXP scrolls, pets, or an outfit.

    These rewards are usually nothing major, but they incentivize people who are enjoying the benefits of the 7 Day free sub to sub for at least another month, so that they can get the shiny things too.

    I'm not going to fight tooth and claw for it, but hey, who doesn't like free stuff?
    Legends never die
    They're written down in eternity
    But you'll never see the price it costs
    The scars collected all their lives
    When everything's lost, they pick up their hearts and avenge defeat
    Before it all starts, they suffer through harm just to touch a dream
    Oh, pick yourself up, 'cause
    Legends never die
  • rpa
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    It really depends of the free stuff. This game showels too much junk in inventory all the time, some good, a lot of useless.
    Edit: Lucky me. I always cancel ESO+ to not have it automatically recurring and my ESO+ just ended so I get to enjoy the free trial.
    Edited by rpa on January 25, 2023 7:12AM
  • Amottica
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    There are other games who will add the week free subs they hand out to the end of their subscribers subs to extend them by +7 days, so I don't see why this shouldn't be something Zenimax does out of good will as a thank you to their subscribers. Heck, I've played some games that will give out a little extra reward to their subscribers during 7 day freebies just to say thanks- things like EXP scrolls, pets, or an outfit.

    These rewards are usually nothing major, but they incentivize people who are enjoying the benefits of the 7 Day free sub to sub for at least another month, so that they can get the shiny things too.

    I'm not going to fight tooth and claw for it, but hey, who doesn't like free stuff?

    @ArchangelIsraphel

    I would not fight against a free week, but wonder what major titles that have subscriptions give out a free week when they do a free trial? I have not seen or noticed this.
  • Danikat
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    ZOS used to do this in 2014, when a subscription was required to play the game and it was frequently offline for long periods of time (longer and more often than the current maintenance). Apparently it then caused problems for some people because it shifted the renewal date which meant they had the payment going out at an unexpected time and it clashed with other payments or didn't fit when money went into the account.

    https://forums.elderscrollsonline.com/en/discussion/94121/zos-sub-payment-schedule-changed-not-kool-zos
    https://forums.elderscrollsonline.com/en/discussion/94136/billing-date-changed-5freedays
    https://forums.elderscrollsonline.com/en/discussion/comment/807512

    I don't think that's why ZOS stopped doing it (from what I remember it was either when maintenance got to be less frequent and quicker to complete or when they switched to buy-to-play with an optional subscription). But I think if they started it up again they'd get similar objections. There's never going to be a system which everyone likes.
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • HedgeHugger
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    Juju_beans wrote: »
    We do get free stuff every month for being ESO+.
    Why not be happy with that ?

    What do we get for free?

    As far as I see it we've paid for that.
    Doesn't matter if it's a statue or a picture, I've already paid to get that included in my sub. If it's not available to everyone. I've pre paid.

    Occasionally, like Christmas, everyone, including non-subs, gets a pet, or we all get something for a daily log in, like the lion mount last year. Or a houseguest, or an outfit etc. These would be free. It's freely given to everyone.
  • axi
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    I would be happy if they would once again give a crown crate for every free trial day to everyone who have sub active during that time. it was a nice little thing they did in the past and they stopped to do.
  • Tyralbin
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    axi wrote: »
    I would be happy if they would once again give a crown crate for every free trial day to everyone who have sub active during that time. it was a nice little thing they did in the past and they stopped to do.

    I was about to say myself that they used to give gifts to ESO+ subscribers when they did these.

    I seem to remember crown crates being one of those gifts.

    Maybe they should bring the gifting back especially has their will be no more dlc zones in future.
    Live a little love a lot send all your gold to this Imperials pot.
  • loosej
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    Juju_beans wrote: »
    We do get free stuff every month for being ESO+.
    Why not be happy with that ?

    Because subscriptions are generally paid to ensure we have good server performance, quick bugfixes, and a responsive support team...
    Consistency: It's only a virtue if you're not a screwup (source: despair.com)
  • Zyva
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    pro players cancel their subs and just use the free trials to throw all the mats on their alts into the craft bag.
    Zyvä (Nightblade) ~ Purricâne (Sorcerer) ~ Boñfürr (Dragonknight) ~ Cätnïp (Warden) ~ Boñespùrr (Necromancer)~ Catsänova (Templar)
  • Maitsukas
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    Tyralbin wrote: »
    axi wrote: »
    I would be happy if they would once again give a crown crate for every free trial day to everyone who have sub active during that time. it was a nice little thing they did in the past and they stopped to do.

    I was about to say myself that they used to give gifts to ESO+ subscribers when they did these.

    I seem to remember crown crates being one of those gifts.

    Maybe they should bring the gifting back especially has their will be no more dlc zones in future.

    I believe the last time they gifted Crown Crates during these free trials was back in 2018.
    PC-EU @maitsukas

    Posting the Infinite Archive and Imperial City Weekly Vendor updates.

    Also trying out new Main Quests, Companions, ToT decks, Events and Styles on PTS.
  • Danikat
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    I suspect they stopped giving free crates because it wasn't effective marketing. I don't know for sure and of course ZOS will never say, but I think that just like free ESO+ trials are advertising, designed to persuade more people to pay for it by showing what they'll get, the free crates were designed to encourage subscribers to spend their crowns (or buy more) on crates.

    The downside being most people didn't get anything they wanted from free crates and even if they did they may well be aware of the odds. (I got an apex mount from a free crate, I know it was an incredible fluke and getting another one would likely cost me a small fortune.) So it probably didn't lead to any noticeable increase in crate sales and ZOS stopped doing it.

    I think that might also be why they went for about a year without doing an ESO+ free trial recently. It's not secret that some people use the free trials to dump stuff into the crafting bag, dye costumes, maybe even run dungeons, and so don't feel the need to subscribe all the time. I think they might have stopped doing the trials for a while to see how many people 'gave in' and paid for it instead of waiting.

    (Although it was also after Zenimax got bought out by Microsoft, so it might be because the decision making process had changed and no one who could authorise a promotion like that knew it was something they needed to do.)
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • Zodiarkslayer
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    Ähmm,....
    Aren't there free figurines only for ESOplus subscribers every time they do a free trial week? Pretty sure I saw one yesterday in the crown store. 🤔
    And there are definitely special deals for subscribers, every free trial week....

    I think the notion of subscribers being ripped off by ZOS or not treated respectfully with a free trial week lacks factual basis.

    Personally, I like free trial week. Trying out the dungeons, deciding wether to buy or pass on a DLC. It's worth a lot to me. And the free craft bag for one week helps a lot of players.

    Especially those who sell crafting mats. 🤑
    No Effort, No Reward?
    No Reward, No Effort!
  • Danikat
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    Ähmm,....
    Aren't there free figurines only for ESOplus subscribers every time they do a free trial week? Pretty sure I saw one yesterday in the crown store. 🤔
    And there are definitely special deals for subscribers, every free trial week....

    I think the notion of subscribers being ripped off by ZOS or not treated respectfully with a free trial week lacks factual basis.

    Personally, I like free trial week. Trying out the dungeons, deciding wether to buy or pass on a DLC. It's worth a lot to me. And the free craft bag for one week helps a lot of players.

    Especially those who sell crafting mats. 🤑

    There's a free figurine (or painting) for subscribers every month, regardless of whether there's a free trial or not. The problem is there's always a free figurine or painting so people who subscribe regularly have dozens of them and you can't put them all into a house if you wanted to because they're special furnishings and get very limited slots so it's not much of a special reward any more.

    (I very rarely subscribe and I've already got more than I can use, including some I don't like and probably wouldn't use even if I had space for it.)

    It's kind of the same with the crown store discounts. You're right that only paid subscribers get them, not people using the free trial, but unless you want those items (and don't already have them, since they're usually returning items) it's irrelevant so it's not going to be good compensation for many people, especially the ones who only subscribe for the craft bag and don't care about the other benefits. (Which sometimes seems to be the majority in this forum.)
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • Bethgael
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    loosej wrote: »
    Juju_beans wrote: »
    We do get free stuff every month for being ESO+.
    Why not be happy with that ?

    Because subscriptions are generally paid to ensure we have good server performance, quick bugfixes, and a responsive support team...

    Which would be fair enough if that's what happened.

    Truth is, subscribers simply pay for everyone else to be able to play. Which is absolutely fine; no complaints there. It was nice when subscribers used to receive a crown crate when a free week happened, and I really don't understand why that was stopped (happy to be educated). And yes, "discounts" on items that have false rarity in the crown store is not "value", not at all.
    Edited by Bethgael on January 25, 2023 3:02PM
    Ingame ID: Bethgael PC NA/EU but mostly NA
  • ArchangelIsraphel
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    Amottica wrote: »
    There are other games who will add the week free subs they hand out to the end of their subscribers subs to extend them by +7 days, so I don't see why this shouldn't be something Zenimax does out of good will as a thank you to their subscribers. Heck, I've played some games that will give out a little extra reward to their subscribers during 7 day freebies just to say thanks- things like EXP scrolls, pets, or an outfit.

    These rewards are usually nothing major, but they incentivize people who are enjoying the benefits of the 7 Day free sub to sub for at least another month, so that they can get the shiny things too.

    I'm not going to fight tooth and claw for it, but hey, who doesn't like free stuff?

    @ArchangelIsraphel

    I would not fight against a free week, but wonder what major titles that have subscriptions give out a free week when they do a free trial? I have not seen or noticed this.

    Blade x Soul would give out codes that worked for everyone when I played, subbed or not subbed, and these codes would add to your sub time. Some popular Korean mmo's do it. I don't know if people would consider these games major titles, but they are highly popular in the regions they come from and were highly anticipated when released globally (in spite of their current slow decline) I'm a bit of an odd one out on these forums as my MMORPG experience largely consists of Korean games up until finding ESO, so what I see as popular or major is based on these countries.
    Legends never die
    They're written down in eternity
    But you'll never see the price it costs
    The scars collected all their lives
    When everything's lost, they pick up their hearts and avenge defeat
    Before it all starts, they suffer through harm just to touch a dream
    Oh, pick yourself up, 'cause
    Legends never die
  • Ratzkifal
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    This topic again huh. It really does pop up every time.

    Time for a history lesson. ZOS used to give out free crown crates as compensation to ESO+ members for every day that they had an active membership during a free trial period. And not the trash stream crates either but the proper ones.
    They then revamped that and replaced it with the "ESO+ deals" you find in the crown store sometimes. Because clearly it was less profitable giving away free stuff to people who were already paying the subscription than making people who already paid for subscription pay again.
    We also got these mini statues that you can't put in your home because of the furnishing limit, of which 90% do not interest you because most players are only looking for the statue of the particular god(s) they like.

    So yeah, "entitlement". I'd say customers are entitled to a good service. Especially if we've already had good service and the current service is a downgrade from what we've had. Not to mention that demanding a better service/product is not entitlement but rather the motor for innovation and growth of your market share - and share holders do expect ZOS to go for that.
    This Bosmer was tortured to death. There is nothing left to be done.
  • Amottica
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    Danikat wrote: »
    ZOS used to do this in 2014, when a subscription was required to play the game and it was frequently offline for long periods of time (longer and more often than the current maintenance). Apparently it then caused problems for some people because it shifted the renewal date which meant they had the payment going out at an unexpected time and it clashed with other payments or didn't fit when money went into the account.

    https://forums.elderscrollsonline.com/en/discussion/94121/zos-sub-payment-schedule-changed-not-kool-zos
    https://forums.elderscrollsonline.com/en/discussion/94136/billing-date-changed-5freedays
    https://forums.elderscrollsonline.com/en/discussion/comment/807512

    I don't think that's why ZOS stopped doing it (from what I remember it was either when maintenance got to be less frequent and quicker to complete or when they switched to buy-to-play with an optional subscription). But I think if they started it up again they'd get similar objections. There's never going to be a system which everyone likes.

    The first link was complaining because his billing date changed. Being that was only two months after the game went live there would not ahve been a free trial, so it has nothing to do with this thread's topic. The other two threads had to do with the same topic as they were at the same time.

    What Zenimax did was give everyone some free days because of the well-known extremely rough launch of the game which included a great many players not even able to log in for days. That lasted for about a week which is about the time Zenimax gave everyone.

    Also, everyone was a subscriber then, which is clearly not the case now. And even then, subscribers have not lost anything due to Zenimax offering a free trial.

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