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The new feature they are adding might be skill changing.
My theory is it might be skills that are unique to your class that you can exchange your existing class skills for if you dont like them.
Take nightblade for example and you see teleport strike being totaly worthless in pvp. well you could exchange said skill for one that deals single target bleed damage over time.
and lets say as a nightblade you dont like mirage. you could exchange it for an aoe dot damage ability.
and lets say you want passives to increase this dot damage. you exchange a passive like executioner for a passive that increases bleed damage over time by 50%
and all these skills and passives would start at base level where you have to level them up just like any other skill.
this way if a person hates their skills and are dying for a class change token they become far less likely to want one.
If people hate their class because of the skills then skill exchange should be a thing.