Maintenance for the week of March 30:
• NA megaservers for patch maintenance – March 30, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for patch maintenance – March 30, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
I report a game breaking bug for an entry quest required to be completed, to be able to enter and play payed for content, and their response is "here's the soluton to some random thing you're not struggling with."