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Missing 5 Twitch Crate drops so far...

totzummrdave_ESO
totzummrdave_ESO
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Normally I just post snarky [insert your favorite pejorative here] comments about tech failures because I do not expect a response, but in this case I need help.
I am missing 5 Twitch crate drops so far from this past month.
My account is connected and I have had no issues until this past month.
Permissions are set.
I've sent a message to one of the moderators who said to send him messages with Twitch ID and never heard back.
Can I please get some actual tech help on this? I do not know which moderators to tag for this particular issue.
Edited by ZOS_Bill on December 12, 2022 7:32PM
  • totzummrdave_ESO
    totzummrdave_ESO
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    Apparently I'm supposed to use the at symbol and include Gina's handle. Call the lack of this in my OP operator error. :)
    Can I please get some assistance on this. The first drop which didn't show was around 3 weeks ago. The last two which haven't shown up were just a couple days ago.
    I need to know what other information you require. My Twitch handle is TacDyne.
    @ZOS_GinaBruno
  • ZOS_Bill
    ZOS_Bill
    admin
    @totzummrdave_ESO

    Have you started a support ticket for help with this issue?

    If so, you can post your ticket number here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • totzummrdave_ESO
    totzummrdave_ESO
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    ZOS_Bill wrote: »
    @totzummrdave_ESO

    Have you started a support ticket for help with this issue?

    If so, you can post your ticket number here.

    The only information for starting a ticket was a quick mention to post to CS on Bethesda's Twitch stream, so no I don't believe I have. How do I get started posting the actual ticket?
  • Soraka
    Soraka
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    https://help.elderscrollsonline.com/app/incident?fresh

    In game support -> platform -> item issue
    Or something like that
  • ZOS_Bill
    ZOS_Bill
    admin
    @totzummrdave_ESO

    The information posted above should help in getting a ticket started. You are welcome to post your ticket number here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • totzummrdave_ESO
    totzummrdave_ESO
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    Thank you so much! The ticket number is 221209-002749
  • totzummrdave_ESO
    totzummrdave_ESO
    ✭✭✭
    Looks like the Skittlewigs over at Twitch unlinked every single account I had associated with them. All of them still showed on multiple pages as being linked and still operating correctly. Nicole looked into it and let me know I had been disconnected. Nicole then sent me the correct page to link my account again and once I did all my other various accounts then showed as disconnected, so I got to relink all of those too.
    Thank you all for the assistance on this!
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for the update!

    With our support team helping to resolve this account linking issue, we will now close this thread from further comments.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
This discussion has been closed.