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The problem is the tons of people. Attack him too fast and he gets in that buggy state - get him to respawn and then if everyone uses light attacks he'll go down properly.
What I did was I previewed a house and then exited it one, until it forced me into an instance where it worked. I whispered someone who has been complaining in zone to spread the word to others there, but have no way of knowing if they did because the person did not respond. I would guess not.
What a pita. I even left the game completely, went and ate dinner, came back, and was still glitched. Maybe I'll have more luck trying towards the end of the event if it's a too many people problem heh.
When it happened to me, we stopped attacking him, a tank pulled him away and he reset. Then most of us (because some people don't like pulling together and decided to use other powers) used lights and heavies to kill him.
I had the same issue last night, the guy was just standing there, I went on to the daily quest to pick up my tickets, once I finished that up, I returned and the guy was spawning almost every 30 seconds and I was bale to complete the quest.
Everyone is going in one direction, I'm going the other direction