I agree @Thunder, not putting people on the starter islands at the beginning is often the cause for this. I didn't play the Beta and I had no idea there were starter islands, because the quest told me to go elsewhere and I tend to finish up with the area I'm in first. Easy mistake to make, I think.
I found the starter island because I was puzzled at being so under-leveled for my quests and found the answer through the power of Google.DC is especially confusing (compared to AD, I haven't played the EP yet).
EP is the worst especially if you just started the game. You are sent to the docks by some random guy, but the docks are on the other side of town and hard to get to. My first character didn't quite get what that npc wanted and found some other quest . I was lucky that I didn't like how he locked and created another character.