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https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811
• [IN PROGRESS] PC/Mac: NA megaserver for maintenance – April 25, 6:00AM EDT (10:00 UTC) - 2:00PM EDT (18:00 UTC)
https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811
Game Crashes Immediately
HypnoticMeat
Soul Shriven
When I try launching ESO, the launcher loads and updates just fine, however, when I click the "Play" button, it grays out for a moment then becomes enabled again without anything else happening. I checked the Windows Event Viewer and found that ESO64.exe is crashing pretty much immediately. The contents of the error report (WER) file are attached below. Any assistance on where things are going wrong would be appreciated. For context, this is an imagine of Windows 11 running on Parallels Desktop for Mac. I've been able to run other games on it like Guild Wars 2 without issues.
Version=1
EventType=APPCRASH
EventTime=133085904462085658
ReportType=2
Consent=1
UploadTime=133085904462945293
ReportStatus=268435456
ReportIdentifier=c7e55181-dde7-4b52-adf8-6179e6c9e3fd
IntegratorReportIdentifier=3aca4a5d-7b4e-4427-8eec-d16671c280f7
Wow64Host=43620
NsAppName=eso64.exe
OriginalFilename=ESO.exe
AppSessionGuid=00001d5c-0001-000d-b3bb-dccbecd0d801
TargetAppId=W:0006a386b95f307ae399ddc317f9f879da6800000904!000044dd8d27bba4ae5baef9dec1d9529cba5a9e3460!eso64.exe
TargetAppVer=2022//09//15:02:15:52!2de35c1!eso64.exe
BootId=4294967295
TargetAsId=257
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=13ecb10efd172a91cb11b1bb91d93d01
Response.BucketTable=4
Response.LegacyBucketId=1950535532792069377
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=eso64.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=63228ad8
Sig[3].Name=Fault Module Name
Sig[3].Value=eso64.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=63228ad8
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000022d914e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=332c
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=332cdc9fc0fe075ddc7de05093d65e23
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ef89
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ef89bc43338b811872ff272ce9118624
UI[2]=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[0]=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\xtajit64.dll
LoadedModule[3]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[6]=C:\Windows\System32\PSAPI.DLL
LoadedModule[7]=C:\Windows\System32\IMM32.dll
LoadedModule[8]=C:\Windows\System32\win32u.dll
LoadedModule[9]=C:\Windows\System32\USER32.dll
LoadedModule[10]=C:\Windows\System32\GDI32.dll
LoadedModule[11]=C:\Windows\System32\gdi32full.dll
LoadedModule[12]=C:\Windows\System32\msvcp_win.dll
LoadedModule[13]=C:\Windows\System32\ucrtbase.dll
LoadedModule[14]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[15]=C:\Windows\System32\msvcrt.dll
LoadedModule[16]=C:\Windows\System32\sechost.dll
LoadedModule[17]=C:\Windows\System32\RPCRT4.dll
LoadedModule[18]=C:\Windows\System32\SHELL32.dll
LoadedModule[19]=C:\Windows\System32\ole32.dll
LoadedModule[20]=C:\Windows\System32\combase.dll
LoadedModule[21]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\System32\WS2_32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[25]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[26]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[27]=C:\ESO\The Elder Scrolls Online\game\client\granny2_x64.dll
LoadedModule[28]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[29]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[30]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[31]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[32]=C:\Windows\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[33]=C:\ESO\The Elder Scrolls Online\game\client\steam_api64.dll
LoadedModule[34]=C:\ESO\The Elder Scrolls Online\game\client\bink2w64.dll
LoadedModule[35]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[36]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[37]=C:\ESO\The Elder Scrolls Online\game\client\D3DCOMPILER_47.dll
LoadedModule[38]=C:\ESO\The Elder Scrolls Online\game\client\icuuc55_x64.dll
LoadedModule[39]=C:\ESO\The Elder Scrolls Online\game\client\icudt55_x64.dll
LoadedModule[40]=C:\ESO\The Elder Scrolls Online\game\client\icuin55_x64.dll
LoadedModule[41]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22000
OsInfo[3].Key=ubr
OsInfo[3].Value=978
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=12
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221807067
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22000.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8192
OsInfo[19].Key=svolsz
OsInfo[19].Value=255
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=210604
OsInfo[22].Key=bldtm
OsInfo[22].Value=1628
OsInfo[23].Key=bldbrch
OsInfo[23].Value=co_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22000.978.arm64fre.co_release.210604-1628
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;24172318,0,2,1;25704915,1,2,1;27336672,0,1,1;35825666,0,1,1;37474955,0,1,0;37801696,0,1,1;37837060,0,1,1;37926348,0,1,0;38406949,0,1,0;38651681,0,1,0;39912511,0,1,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=ESO
AppPath=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C06809E7ADF8A4D3981924E673A0D6F7
MetadataHash=431452487
Version=1
EventType=APPCRASH
EventTime=133085904462085658
ReportType=2
Consent=1
UploadTime=133085904462945293
ReportStatus=268435456
ReportIdentifier=c7e55181-dde7-4b52-adf8-6179e6c9e3fd
IntegratorReportIdentifier=3aca4a5d-7b4e-4427-8eec-d16671c280f7
Wow64Host=43620
NsAppName=eso64.exe
OriginalFilename=ESO.exe
AppSessionGuid=00001d5c-0001-000d-b3bb-dccbecd0d801
TargetAppId=W:0006a386b95f307ae399ddc317f9f879da6800000904!000044dd8d27bba4ae5baef9dec1d9529cba5a9e3460!eso64.exe
TargetAppVer=2022//09//15:02:15:52!2de35c1!eso64.exe
BootId=4294967295
TargetAsId=257
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=13ecb10efd172a91cb11b1bb91d93d01
Response.BucketTable=4
Response.LegacyBucketId=1950535532792069377
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=eso64.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=63228ad8
Sig[3].Name=Fault Module Name
Sig[3].Value=eso64.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=63228ad8
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000022d914e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=332c
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=332cdc9fc0fe075ddc7de05093d65e23
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ef89
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ef89bc43338b811872ff272ce9118624
UI[2]=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[0]=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\xtajit64.dll
LoadedModule[3]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[6]=C:\Windows\System32\PSAPI.DLL
LoadedModule[7]=C:\Windows\System32\IMM32.dll
LoadedModule[8]=C:\Windows\System32\win32u.dll
LoadedModule[9]=C:\Windows\System32\USER32.dll
LoadedModule[10]=C:\Windows\System32\GDI32.dll
LoadedModule[11]=C:\Windows\System32\gdi32full.dll
LoadedModule[12]=C:\Windows\System32\msvcp_win.dll
LoadedModule[13]=C:\Windows\System32\ucrtbase.dll
LoadedModule[14]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[15]=C:\Windows\System32\msvcrt.dll
LoadedModule[16]=C:\Windows\System32\sechost.dll
LoadedModule[17]=C:\Windows\System32\RPCRT4.dll
LoadedModule[18]=C:\Windows\System32\SHELL32.dll
LoadedModule[19]=C:\Windows\System32\ole32.dll
LoadedModule[20]=C:\Windows\System32\combase.dll
LoadedModule[21]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\System32\WS2_32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[25]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[26]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[27]=C:\ESO\The Elder Scrolls Online\game\client\granny2_x64.dll
LoadedModule[28]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[29]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[30]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[31]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[32]=C:\Windows\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[33]=C:\ESO\The Elder Scrolls Online\game\client\steam_api64.dll
LoadedModule[34]=C:\ESO\The Elder Scrolls Online\game\client\bink2w64.dll
LoadedModule[35]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[36]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[37]=C:\ESO\The Elder Scrolls Online\game\client\D3DCOMPILER_47.dll
LoadedModule[38]=C:\ESO\The Elder Scrolls Online\game\client\icuuc55_x64.dll
LoadedModule[39]=C:\ESO\The Elder Scrolls Online\game\client\icudt55_x64.dll
LoadedModule[40]=C:\ESO\The Elder Scrolls Online\game\client\icuin55_x64.dll
LoadedModule[41]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22000
OsInfo[3].Key=ubr
OsInfo[3].Value=978
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=12
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221807067
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22000.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8192
OsInfo[19].Key=svolsz
OsInfo[19].Value=255
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=210604
OsInfo[22].Key=bldtm
OsInfo[22].Value=1628
OsInfo[23].Key=bldbrch
OsInfo[23].Value=co_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22000.978.arm64fre.co_release.210604-1628
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;24172318,0,2,1;25704915,1,2,1;27336672,0,1,1;35825666,0,1,1;37474955,0,1,0;37801696,0,1,1;37837060,0,1,1;37926348,0,1,0;38406949,0,1,0;38651681,0,1,0;39912511,0,1,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=ESO
AppPath=C:\ESO\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C06809E7ADF8A4D3981924E673A0D6F7
MetadataHash=431452487
0
-
ZOS_Billadmin@HypnoticMeat
Have you gone through all the troubleshooting below?
What do I do if ESO is crashing with the error "ESO has stopped working"?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
HypnoticMeatSoul Shriven@ZOS_Bill
Thanks for the reply. I've already tried repairing the installation, and I don't have any Addons installed in the first place. I can't change the game's graphics settings because I'm not actually getting the game to launch at all. As soon as I click "Play" from the launcher, the button grays out and then reenables. And I couldn't find anywhere within the launcher to change graphics settings.
I've got DirectX 12 and the 2022 Visual C++ Redistributable installed as well as all standard Windows updates. I am running this via Parallels Desktop on a MacBook M1, so the virtual video driver is a Parallels adapter, which is up to date. But I've seen other users post in the forums that they had no issues with running ESO via Parallels - and I'm able to run Guild Wars 2 on it without issue so it's not like the adapter just doesn't work for any kind of gaming.
Any other ideas?0 -
ZOS_Billadmin@HypnoticMeat
Being unable to launch after hitting the "Play" button in the launcher may be a permissions issue. Check your anti-virus settings and make sure the correct exceptions have been setup.
The application files that may require exceptions are:- Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
- ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
- Steam.exe: C:\Program Files (x86)\Steam\steam.exe
Some antivirus programs require entire folders to be selected instead of a single file. When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.- C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
- C:\Program Files (x86)\Steam\
The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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