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Cannot login to free play?

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OldManJim
OldManJim
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Hi,
I can't seem to log in to the free play event using a new alt account I created specifically for it. I can log in to the account page online, but when I try logging in to the game client, it says the account is inactive.

I have activated the account via the email etc.

Any ideas?

Thanks,
Jim.

Edit: This is on PC.
Edited by ZOS_Bill on September 2, 2022 2:24PM
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  • Elsonso
    Elsonso
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    As far as I know, you have to create the account from the free trial web page. If you already have created the account, or if you create the account separate from that web page, it cannot be used in the free trial.
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
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  • OldManJim
    OldManJim
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    I just tried creating another account from the Free Play page & it didn't work either.

    I've contacted support, who will hopefully help.
    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
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  • TheGreatBlackBear
    TheGreatBlackBear
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    Maybe it's for the best. ESO will just ruin you.
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  • ZOS_Bill
    ZOS_Bill
    admin
    @OldManJim

    You can post your ticket number here if you need help checking on the ticket status.
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