CANNOT LOGIN USING CORRECT USERNAME AND PASSWORD

CuChulainnWD · August 2022

I am having an issue of not being able to login to my game. This started when the latest event started, I can log into my account no problem. The error reads as follows: Logiin failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam or Stadia, please sarrt the game on the platform.

I know my credentials are correct. I do not play the game through steam or stadia. So what would cause my account to be "inactice at this time" if I managed to login using the same creds as yesterday? Note, there were a few messages as above flashed before they would be accepted.

The Uninvited · August 2022

DID YOU CHECK IF YOUR CAPSLOCK WAS ON???

CuChulainnWD · August 2022

The Uninvited wrote: »

DID YOU CHECK IF YOUR CAPSLOCK WAS ON???

Yep, and that is not the issue. Thanks.

CuChulainnWD · August 2022

The problem still persists this morning. So much so, I have given up trying to log in.

ZOS_Bill · August 2022

@CuChulainnWD

You can submit a support ticket using the account recovery form here. Customer support can then help with recovering your account information.

CuChulainnWD · August 2022

ZOS_Bill wrote: »

@CuChulainnWD

You can submit a support ticket using the account recovery form here. Customer support can then help with recovering your account information.

Thanks, but that is not the problem either. My account information is correct. I can access my account board no problem using the same credentials. It is when I am logging into the game. I can apply the EXACT same credentials 10-15 times before they will take and let me log into game. That seems really odd and highly frustrating, as like yesterday I could not log into game at all. This morning, it took 3 attempts before letting me in. What gives??

I know it is not a ME problem, it is a game programming problem.

Elsonso · August 2022

CuChulainnWD wrote: »

ZOS_Bill wrote: »

@CuChulainnWD

You can submit a support ticket using the account recovery form here. Customer support can then help with recovering your account information.

Thanks, but that is not the problem either. My account information is correct. I can access my account board no problem using the same credentials. It is when I am logging into the game. I can apply the EXACT same credentials 10-15 times before they will take and let me log into game. That seems really odd and highly frustrating, as like yesterday I could not log into game at all. This morning, it took 3 attempts before letting me in. What gives??

I know it is not a ME problem, it is a game programming problem.

Do you have any special characters in the password or account name?

Anyway, it might just be easier to change the password to something else rather than waiting for ZOS to fix a game programming problem.

Amottica · August 2022

Has a guildmate verified you have not logged in since your last login?

ZOS_Bill · August 2022

@CuChulainnWD

From the further details you've provided, we would still advise starting a ticket with customer support so they can investigate this issue further.

djl1tr · August 2022

Similar problem, can't log in to the game

Xarc · August 2022

@zos_bill

we're many people actually who cant log into game

and eso website looks down

MikkeOfGreenRiver · August 2022

Same, can't log in. My information is correct.

Coatmagic · August 2022

+1 PC/EU
cannot log in to game or account page
telling me wrong password on game login (it is not!)
giving me page not found error on account page.
so happy i just reupped my sub the timing is impeccable.

Pwoo · August 2022

Also on PC EU. Can't log in through the launcher or Steam at all.

Coatmagic · August 2022

@ZOS_Bill
PS:
That customer support link is UNHELPFUL
when unable to login to the account page o.O
Come on guys.

Diebesgut · August 2022

... same ... PS4/ EU 😐

cat_mouse · August 2022

Same problem PC/NA. Was working fine a few hours ago.
Trying to go to the account page gives me a 500 Internal Server Error.

nyteblade4_ESO · August 2022

Also cannot login, all information is correct.

Tried to log into the Account page on the website and got a Internal Server Error each time.

Xarc · August 2022

people online are online,

but auth system is down

KlauthWarthog · August 2022

PC/NA, cannot log back into the game.

Xarc · August 2022

looks like it is :

PC-NA
PC-EU
Xbox
PS4

login system
ESO website

sPark101 · August 2022

CuChulainnWD wrote: »

I am having an issue of not being able to login to my game. This started when the latest event started, I can log into my account no problem. The error reads as follows: Logiin failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam or Stadia, please sarrt the game on the platform.

I know my credentials are correct. I do not play the game through steam or stadia. So what would cause my account to be "inactice at this time" if I managed to login using the same creds as yesterday? Note, there were a few messages as above flashed before they would be accepted.

Same issue here, can not log into game, can not log into account here at website.

Belidos · August 2022

ZOS_Bill wrote: »

@CuChulainnWD

From the further details you've provided, we would still advise starting a ticket with customer support so they can investigate this issue further.

It looks like the whole of the account backend database is down, event the account web page is down showing 404 not found or 501 errors.

efster · August 2022

ZOS_Bill wrote: »

@CuChulainnWD

From the further details you've provided, we would still advise starting a ticket with customer support so they can investigate this issue further.

Dozens of people can't log into the game, web site, or support system, and your suggestion is we ought to flood the system with support tickets?

Belidos · August 2022

Try again now, i've finally been able to log in to the EU server on PC after about 15 minutes of failure.

Xarc · August 2022

same, i can log in PC-EU server now

olsborg · August 2022

@ZOS_Bill there seems to be a problem with logging in for many ppl atm, me included.

olsborg · August 2022

Seems to be fixed now..

abakzn · August 2022

I was playing just now and suddenly ctd. Now I cannot login to any of my accounts on any of the 2 servers. Also cannot login to my accounts on the website.

ZOS_Bill · August 2022

We are currently investigating some server issues affecting players at this time.

ZOS_Bill · August 2022

The server issues affecting logins for players on August 11th has been resolved. For this reason we will be closing this discussion.