High Isle pre-order mail vanished

Horny_Poney · July 2022

Hi.

I pre-ordered High Isle and received the mail containing the 3 treasure maps and the 2 XP scrolls. Since inventory is always an issue in this game, I kept everything in the mailbox, waiting to be able to use them (which is now, actually). And also because it is not supposed to expire (expiration date was 2 or 3 carets):

System Mails that are sent to you due to pre-purchasing, buying a Collector's Edition, or a few other real-world purchases or activities, will no longer expire in your inbox.

PlayStation Patch Notes v2.21/1.03 - Waking Flame & Update 31

But yesterday, after a month, it vanished from the mailbox.

PS5 - EU

blindsink · July 2022

Hi, thank you for pointing that out ! I didn't realize mine disappeared too before reading your thread (PC on both servers)

Kiyakotari · July 2022

I had this same problem, and it pissed me off because I was really looking forward to looking up those maps!z

PC-NA

Kiyakotari · July 2022

It's worth noting that after today's maintenance patch, which states this:

Fixed an issue where Collector's Edition mail was not properly appearing in the in-game mailbox for some players.

My High Isle CE Pre-Order email is still missing from my inbox.

Horny_Poney · July 2022

I contacted their support and received a new mail with maps and scrolls (with expiration date this time).

blindsink · August 2022

Hi, how did you proceed ? Because I submitted a ticket and I only got an automated response telling me to uninstall/reinstall the game...

Oops didn't watch the ticket status (waiting on agent), well...

ZOS_Bill · August 2022

We appreciate the update that our support team was able to send the missing High Isle items. Since the OP has gotten their issue resolved, we will go ahead and close this thread.