Just bought High Isle for Playstation, and I think I got hit with a major glitch/bug

Auberon1983 · June 2022

I purchased the High Isle upgrade about 20 minutes ago, and have encountered a possible problem. I was given in the in-game mail the preorder bonuses (maps, pet, outfit, etc). I obviously did not preorder, nor did I purchase the Collector's Edition.

I don't want to get into potential trouble with ZOS, so if someone from ZOS could explain, I would appreciate it. Not trying to cheat a system here. Thank you

Auberon1983 · June 2022

@ZOS_GinaBruno @ZOS_Adrikoth @ZOS_Bill

Auberon1983 · June 2022

@ZOS_KaiSchober @ZOS_ConnorG

Anything? Was this supposed to happen?

Four_Fingers · June 2022

That will probably happen till Sony updates the PS Store.

spartaxoxo · June 2022

Don't collect the mail and submit a ticket. It's probably on Sony's end but now that you've brought attention to this, might as well talk about it to someone who will actually reply.

Auberon1983 · June 2022

Ok, I finally figured out my username on the official website and was able to submit a ticket. I'll submit one in-game as well.

geonsocal · June 2022

good for you for even noticing...I just clicked "upgrade" and started farming leads...

ZOS_Bill · July 2022

@Auberon1983

You are welcome to post your ticket number if you need any updates.

Auberon1983 · July 2022

@ZOS_Bill

Thank you. Customer Service was able to help me out

ZOS_Bill · July 2022

Thank you for the update regarding this pre-order issue. Since the OP has resolved the problem with customer support, we will now close this discussion.