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ESO Crashing on launch- Tried to submit ticket three different times and it won't allow me to submit
I attempted to submit a ticket 3 different times. It literally submits, takes me to a page that says "Your ticket number is" blank. It gives me no ticket number and I have no tickets in the support tab open. It's really ridiculous that I can't even submit a ticket about my issue, I have on video that I can't even submit a ticket.
I've spent a lot of time attempting to fix this issue and I can't event submit a ticket about it. How are people supposed to get technical support for a problem if we can't even ask for help the way we're supposed to be able to?
I can't run ESO. I launch the game, the logo starts, and then it crashes.
Steps I've taken-
Ran repair
Deleted all addons and related files
Did a fresh reinstall (twice)
Updated Nvidia drivers
Updated Windows 11
Ran a sfc check, sfc came back fine
Checked network settings/firewall settings to ensure ESO was accepted
Attempted to run ESO via the executable in game files, still same result.
Error Code via Event Viewer
Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x6298415c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1c04
Faulting application start time: 0x01d87b56ab2a2e28
I've spent a lot of time attempting to fix this issue and I can't event submit a ticket about it. How are people supposed to get technical support for a problem if we can't even ask for help the way we're supposed to be able to?
I can't run ESO. I launch the game, the logo starts, and then it crashes.
Steps I've taken-
Ran repair
Deleted all addons and related files
Did a fresh reinstall (twice)
Updated Nvidia drivers
Updated Windows 11
Ran a sfc check, sfc came back fine
Checked network settings/firewall settings to ensure ESO was accepted
Attempted to run ESO via the executable in game files, still same result.
Error Code via Event Viewer
Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x6298415c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1c04
Faulting application start time: 0x01d87b56ab2a2e28
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ZOS_LunaradminHi there!
When you're submitting the ticket through the site, what flow options are you following? Also, do you have any ad-blocking programs currently installed? This can often times effect the ticket submission.The Elder Scrolls Online - ZeniMax Online Studios
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Submit a ticket- Technical support- Windows- My game is crashing- Black screen crash(since my option isn't there to choose)- Continue to Submit Ticket.
I don't use an ad blocker since I have no need for it. I have no extensions enabled.0 -
ZOS_LunaradminHello!
Went ahead and reached out to you through a PM to get some more information.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0