I completed my companions quests last year after they came out. I understand they are account wide. I made a new character about 2 months ago and the companions were both available to summon right away. I know they have to have their rapport done again. I made a new Warden a few days ago. Went to use Bastion and he is now unavailable for me to use. It says in red that I have to do the quests on him to be able to use him, even though in the upper right it says he's "collected." I'm wondering why I have to do this now, when my other new toon didn't have to do it all over again. I put in a tickets and just kept getting the usual generic responses. Finally it was admitted on the last response from ZOS that this was incorrect and I should have use of them. Now I'm back to generic responses, ie. repair, remove addons, etc.
Has anyone else run into this before with Bastion or Mirri? Please help and thanks!