I tried all the troubleshooting steps related to this issue from the support page, but still getting the same problem. I even tried contacting Microsoft support since this could also be an issue related to my gamertag (my gamertag and eso account are linked), but we weren't able to fix the issue. I also hooked up my Xbox One X to see if it would work from there and still the same login error. It definitely is something related to my gamertag and eso account. Not sure if something got screwed up in the maintenance.

@ZOS_Bill

Yes, I contacted them on 5/12, and still no fix to this issue.

@ZOS_Bill

Thanks, but they reach out to me yesterday and passed my issue to the devs.

The only fix I've ever seen work is a complete delete & redownload. However, it hasn't worked for everyone from guildie reports. It did for me this time, but not when it happened previously and support told me to redownload.

Many people in Xbox are experiencing this and there has been zero indication that ZOS cares. People in guilds have quit playing because logging in is such a hit-or-miss thing. This or a similar bug existed, was fixed and has now been reintroduced and left for the past few updates. It's super frustrating to not get any answers at all, and see these topics keep popping up. It's been since Jubilee, at least! @ZOS_Bill

ellmarie wrote: »

I'm getting the same thing. I also uninstalled and reinstalled and was working great for a couple days until Tuesdays update. Now it's doing it again.

It's like they keep reintroducing the same thing and haven't saved the fixes. Deleting and redownloading a game this big after every update is NOT an appropriate customer service solution!
It's only Xbox so it feels like they can't even give 5 minutes of dev time to even acknowledge there is a systemic issue from a players experience. I'm losing guildies because it seems like nobody at ZOS has any concern about these players inability to login. Even the support who you'd think would be the first line to recognize a repeated issue like this, acts like it's a total surprise and an unknown issue during their communication. Players have given up trying.

(Mod note- I said "feels", "seems" and "player's experience" so these are my feelings, and perceptions based on my experiences, those of my guldies, and publicly available information. They are not conspiracy theories, nor should expressing my feelings be interpreted as bashing.)

@Husker4x4

Yeah, it got fixed for me back on May 23rd. The devs released a hotfix and I was informed that there was a glitch involving ESO plus. Not sure how that glitch was related to my account since I'm not currently on ESO plus. However, I subscribe on and off, so maybe it's tied to that? Overall idk, not much detail was given other than that.