Game Crashes Without Explicit Error After ~5 Seconds; Unknown Error in Event Viewer

Eattheirdead · April 2022

Since the patch, I've struggled to successfully launch ESO (Steam version). For the last couple of days, it opens for a few seconds and crashes without an error. I've tried:

All steps listed here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6486/
Reinstalling
Running as administrator
Running in compatibility mode

I finally checked Event Viewer, and am seeing "Application popup" errors with error codes I can't cross reference. Any idea what might be going on? Thanks!

Faltasë · April 2022

What graphics card and graphics card driver are you using? I may have fixed a similar issue.

ZOS_Adrikoth · April 2022

Hey there @Eattheirdead

If you haven't already, please be sure to open a support ticket with us at help.elderscrollsonline.com

Eattheirdead · April 2022

Faltasë wrote: »

What graphics card and graphics card driver are you using? I may have fixed a similar issue.

Hi, would be awesome if you have. I am using a 3090 and am currently on driver version 512.15. Thanks!

Tandor · April 2022

Try rolling back the driver, 512.5 caused crashes for another player here:-

https://forums.elderscrollsonline.com/en/discussion/601861/constant-black-screen-crashing#latest

I strongly recommend not automatically installing latest drivers, stick with the ones that are proven to work unless a newer one addresses a particular problem. If it ain't broke, don't fix it!

Eattheirdead · April 2022

Tandor wrote: »

Try rolling back the driver, 512.5 caused crashes for another player here:-

https://forums.elderscrollsonline.com/en/discussion/601861/constant-black-screen-crashing#latest

I strongly recommend not automatically installing latest drivers, stick with the ones that are proven to work unless a newer one addresses a particular problem. If it ain't broke, don't fix it!

Thanks, will give it a shot!

Eattheirdead · April 2022

Eattheirdead wrote: »

Tandor wrote: »

Try rolling back the driver, 512.5 caused crashes for another player here:-

https://forums.elderscrollsonline.com/en/discussion/601861/constant-black-screen-crashing#latest

I strongly recommend not automatically installing latest drivers, stick with the ones that are proven to work unless a newer one addresses a particular problem. If it ain't broke, don't fix it!

Thanks, will give it a shot!

Update: rolled back with no effect, but ended up finding the issue. I use RTSS to limit my framerate, and after closing programs one by one to diagnose, found ESO working after closing this one. Investigating further, "application detection level" was set to "high" which apparently worked in the past but something about ESO changed to cause crashes at that level. Reducing to "none" stopped the crashes.

Cheers!

ZOS_Bill · April 2022

Thanks for the update that the crash was caused by RTSS limiting framerate. With your issue now resolved, this thread is going to be closed.