Maintenance for the week of December 15:
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

Is purchased DLC server locked? Shouldn't it be by account and not server?

blackpool9
blackpool9
✭✭✭
With all the PCNA login issues during prime time, I logged in to the EU server tonight and created a character. I assumed that I would have access on EU to anything I had access to on NA, but none of my purchased DLC (Summerset, Wrothgar, Elsweyr) are available, they all show as locked. Since I purchased them for my account, shouldn't they be available on whichever server on which my account is used?
  • VaranisArano
    VaranisArano
    ✭✭✭✭✭
    ✭✭✭✭✭
    Chapters and anything else you buy for cash are Account-wide.

    Anything you buy for crowns is server-locked.
  • Arunei
    Arunei
    ✭✭✭✭✭
    ✭✭✭✭
    No, because NA and EU are separate accounts simply because they're separate servers. The only thing shared between them is I believe Crowns, pre-order bonuses, and the free Houses we've been given (so long as you were playing when the Houses were given out).

    It's essentially as though you've brought a second NA account, without having had to buy a separate account.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

    PC - NA - EP - CP1000+
    Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
  • SpaPooP
    SpaPooP
    ✭✭
    Per Support Article - Crown Store Purchases are Server Locked - Is that how you bought those Chapters (Crown Store DLC Tab)?

    https://help.elderscrollsonline.com/app/answers/detail/a_id/31139

    Crown Store purchases are server specific. As such, upgrades such as the Imperial upgrade or the DLC game packs are server specific as well. In order to play the content on both servers, you must purchase the content on both servers.

  • kringled_1
    kringled_1
    ✭✭✭✭✭
    ✭✭
    Chapters are shared, ESO+ is shared. Crowns are shared but things bought in the crown store are not. Twitch crates go to both NA and EU.
  • blackpool9
    blackpool9
    ✭✭✭
    Yeah, they were bought with crowns. Big sad. :(
  • SeaGtGruff
    SeaGtGruff
    ✭✭✭✭✭
    ✭✭✭✭✭
    kringled_1 wrote: »
    Chapters are shared, ESO+ is shared. Crowns are shared but things bought in the crown store are not. Twitch crates go to both NA and EU.

    Just to clarify a bit:

    Chapters are shared if, and only if, they were purchased outside of the Crown Store, either while they were still chapters and had not been "demoted" to zone DLCs, or afterward as part of a "collection" edition of the game which includes the current chapter plus all previous chapters.
    I've fought mudcrabs more fearsome than me!
  • Tevalaur
    Tevalaur
    ✭✭✭✭✭
    To be honest this has always bugged me.... If the purchases with crowns are not going to be shared then the crowns themselves shouldn't be. When you buy crowns with money, you should receive that number of crowns on each platform, not have the purchase only on one server (NA vs EU) but lose the crowns from your kitty on both -- or duplicate all crown purchases to both servers without double charging.

    The first time it happened to me I rather felt like I'd been hit by a crappy April Fool's joke too. Since then I basically don't do squat on EU.
    Edited by Tevalaur on April 2, 2022 12:59PM
    Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.
  • Lysette
    Lysette
    ✭✭✭✭✭
    ✭✭✭✭✭
    When you buy crowns or get them via ESO+, they are put on your account wallet - where you use them, is up to you, but it will always effect the same crown wallet, regardless if you spend them on NA or EU server.
  • Lysette
    Lysette
    ✭✭✭✭✭
    ✭✭✭✭✭
    Chapters and anything else you buy for cash are Account-wide.

    Anything you buy for crowns is server-locked.

    This the best explanation I've seen so far - straight to the point.
  • EpicHero
    EpicHero
    ✭✭✭✭
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!
  • Tandor
    Tandor
    ✭✭✭✭✭
    ✭✭✭✭✭
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.
  • FlopsyPrince
    FlopsyPrince
    ✭✭✭✭✭
    ✭✭✭
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    Try buying housing. Try switching from the PS4/PS5 to the PC.

    They make too much money on this to change it, but it is rather bad at best.
    PC
    PS4/PS5
  • FlopsyPrince
    FlopsyPrince
    ✭✭✭✭✭
    ✭✭✭
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".
    PC
    PS4/PS5
  • kargen27
    kargen27
    ✭✭✭✭✭
    ✭✭✭✭✭
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?
    and then the parrot said, "must be the water mines green too."
  • SeaGtGruff
    SeaGtGruff
    ✭✭✭✭✭
    ✭✭✭✭✭
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.
    I've fought mudcrabs more fearsome than me!
  • kargen27
    kargen27
    ✭✭✭✭✭
    ✭✭✭✭✭
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.
    and then the parrot said, "must be the water mines green too."
  • CrashTest
    CrashTest
    ✭✭✭✭✭
    So what I take away from this thread is don't use the crown store.
  • FeedbackOnly
    FeedbackOnly
    ✭✭✭✭✭
    ✭✭
    Arunei wrote: »
    No, because NA and EU are separate accounts simply because they're separate servers. The only thing shared between them is I believe Crowns, pre-order bonuses, and the free Houses we've been given (so long as you were playing when the Houses were given out).

    It's essentially as though you've brought a second NA account, without having had to buy a separate account.

    Only event free houses related to chapter
    Edited by FeedbackOnly on December 10, 2022 11:04PM
  • Tandor
    Tandor
    ✭✭✭✭✭
    ✭✭✭✭✭
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Not only is the item you purchase only available on the server you buy it on, but the Crowns spent on one server are deducted from your account on both servers, so in that sense they are account-wide in that the Crowns are allocated to both servers but they can only be spent once in total, not once on each server.

    I don't think that is unusual. I play on various servers on LoTRO where the Lotro Store Points that have accrued over the years are account-wide in that they apply across the servers but once spent on one server those points are not available on another server.
    Edited by Tandor on December 10, 2022 11:15PM
  • Kiralyn2000
    Kiralyn2000
    ✭✭✭✭✭
    ✭✭✭✭✭
    CrashTest wrote: »
    So what I take away from this thread is don't use the crown store.

    Eh, depends on if you play on multiple servers/platforms or just one. I've never ventured off the PC-NA server since 2016, so I've not had any issues. /shrug
  • VaranisArano
    VaranisArano
    ✭✭✭✭✭
    ✭✭✭✭✭
    CrashTest wrote: »
    So what I take away from this thread is don't use the crown store.

    Not if you want stuff on both servers. If you only play on one server, there's not an issue.

    If you regularly play DLC content on both servers, you'd do better to subscribe to ESO+ when you want it rather than buying content twice.
  • Amottica
    Amottica
    ✭✭✭✭✭
    ✭✭✭✭✭
    Chapters and anything else you buy for cash are Account-wide.

    Anything you buy for crowns is server-locked.

    This. It is the way Zenimax has designed it. We may want it to be different and can ask for it to be different, but it is not buy design.

  • SeaGtGruff
    SeaGtGruff
    ✭✭✭✭✭
    ✭✭✭✭✭
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.

    Yeah, I'm sorry if it sounded like I was trying to correct you or whatever. My comment was really aimed more toward the same comment that you were replying to, so my comment was meant more as a sort of reinforcement of yours. :)
    I've fought mudcrabs more fearsome than me!
  • kargen27
    kargen27
    ✭✭✭✭✭
    ✭✭✭✭✭
    SeaGtGruff wrote: »
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.

    Yeah, I'm sorry if it sounded like I was trying to correct you or whatever. My comment was really aimed more toward the same comment that you were replying to, so my comment was meant more as a sort of reinforcement of yours. :)

    I thought we might be on the same page.
    and then the parrot said, "must be the water mines green too."
  • captainwolfos
    captainwolfos
    ✭✭✭✭
    Tevalaur wrote: »
    To be honest this has always bugged me.... If the purchases with crowns are not going to be shared then the crowns themselves shouldn't be. When you buy crowns with money, you should receive that number of crowns on each platform, not have the purchase only on one server (NA vs EU) but lose the crowns from your kitty on both -- or duplicate all crown purchases to both servers without double charging.

    The first time it happened to me I rather felt like I'd been hit by a crappy April Fool's joke too. Since then I basically don't do squat on EU.

    I pretty much stopped playing EU entirely when I first found this out, back when Crowns were first rolled out. RIP my 8 or so other characters.
    Enemy of Boob Plates
    For the Covenant! For the High King!
    Solo Player | PVEer | Not caring about PVP since 1992
    Spill some blood for me, dear brother
  • FlopsyPrince
    FlopsyPrince
    ✭✭✭✭✭
    ✭✭✭
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.

    Yeah, I'm sorry if it sounded like I was trying to correct you or whatever. My comment was really aimed more toward the same comment that you were replying to, so my comment was meant more as a sort of reinforcement of yours. :)

    I thought we might be on the same page.

    And you both are missing the point.

    The issue isn't claims while purchasing a Crown Store item, it is all the splash screens and such you see when coming into the game, for example. They talk about things being "account wide" when that is not true. Yes, they are almost certainly legally correct, but they are quite misleading and requiring two purchases is too greedy in the eyes of many of us, even if we pay it. AND the fact you lose it all if you switch platforms.

    Yes, they are meeting their legal obligations, but they are not creating good customer will.

    Ironically a gatcha game like Genshin Impact lets me have whatever I purchase on any platform, while ESO does not. And gatcha games are inherently money grabs. Think about it.
    PC
    PS4/PS5
  • SeaGtGruff
    SeaGtGruff
    ✭✭✭✭✭
    ✭✭✭✭✭
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.

    Yeah, I'm sorry if it sounded like I was trying to correct you or whatever. My comment was really aimed more toward the same comment that you were replying to, so my comment was meant more as a sort of reinforcement of yours. :)

    I thought we might be on the same page.

    And you both are missing the point.

    The issue isn't claims while purchasing a Crown Store item, it is all the splash screens and such you see when coming into the game, for example. They talk about things being "account wide" when that is not true. Yes, they are almost certainly legally correct, but they are quite misleading and requiring two purchases is too greedy in the eyes of many of us, even if we pay it. AND the fact you lose it all if you switch platforms.

    Yes, they are meeting their legal obligations, but they are not creating good customer will.

    Ironically a gatcha game like Genshin Impact lets me have whatever I purchase on any platform, while ESO does not. And gatcha games are inherently money grabs. Think about it.

    I'm unfamiliar with gatcha games and Genshin Impact, so I can't compare and contrast them with ESO's way of doing things. And I did say "I'm not thrilled about the way it works," because I'm not. But I don't think I've ever noticed any "account-wide" claims mentioned on the game's splash screens. Do you have any specific examples? And even if they do use that term when advertising Crown Store items, they probably just mean that the item will be available to all of the characters on your account on the specific server you buy it on, not that it will be available to your account on all servers.
    I've fought mudcrabs more fearsome than me!
  • FlopsyPrince
    FlopsyPrince
    ✭✭✭✭✭
    ✭✭✭
    SeaGtGruff wrote: »
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    SeaGtGruff wrote: »
    kargen27 wrote: »
    Tandor wrote: »
    EpicHero wrote: »
    Imo this is close to criminal... If someone buys the DLC, they should get the DLC. You shouldn't be charged double if you play on both servers...

    I mean, you might as well demand that we buy the game twice then as well, if we want to play on the EU and US server.

    And I can honestly say that I would buy more items in the store, if it would then be available on both servers.
    But if you are going to rip me off from the get go, then I just won't buy anything at all in your store.

    It is insanely customer unfriendly!

    If Crown Store purchases were available on both servers then they would be double the price.

    They might now, but conceptually they violate their own claims of "account-wide".

    I don't see any account wide claims when purchasing crowns or crown store items. Maybe I'm looking in the wrong place?

    Crowns which are purchased outside the game with real money are account-wide; you have those same Crowns available to you on both servers if you play on both servers (of that particular platform).

    Crowns-- or, more correctly, gifted Crown Store items-- which are purchased inside the game with in-game gold are limited to that specific server. Since "buying Crowns" with gold isn't really buying Crowns, it's accurate to say that purchasing Crowns is account-wide, since they add to your available Crowns balance on your entire account, even though any Crown Store item you buy with them is available only on the specific server you bought it on.

    I'm not thrilled about the way it works, but it is what it is-- and since a lot of players (possibly even most players) play on only one server anyway, it's kind of an irrelevant issue except to those players (such as myself) who do play on both servers of a given platform, or who decide to migrate all of their playtime from one server to the other for whatever reason.

    Was pretty much my point. There is nothing about crown items being account wide that I could find. I responded to a statement that ZoS was/is violating their "account-wide" claims. I could find no such claims they could violate.

    Yeah, I'm sorry if it sounded like I was trying to correct you or whatever. My comment was really aimed more toward the same comment that you were replying to, so my comment was meant more as a sort of reinforcement of yours. :)

    I thought we might be on the same page.

    And you both are missing the point.

    The issue isn't claims while purchasing a Crown Store item, it is all the splash screens and such you see when coming into the game, for example. They talk about things being "account wide" when that is not true. Yes, they are almost certainly legally correct, but they are quite misleading and requiring two purchases is too greedy in the eyes of many of us, even if we pay it. AND the fact you lose it all if you switch platforms.

    Yes, they are meeting their legal obligations, but they are not creating good customer will.

    Ironically a gatcha game like Genshin Impact lets me have whatever I purchase on any platform, while ESO does not. And gatcha games are inherently money grabs. Think about it.

    I'm unfamiliar with gatcha games and Genshin Impact, so I can't compare and contrast them with ESO's way of doing things. And I did say "I'm not thrilled about the way it works," because I'm not. But I don't think I've ever noticed any "account-wide" claims mentioned on the game's splash screens. Do you have any specific examples? And even if they do use that term when advertising Crown Store items, they probably just mean that the item will be available to all of the characters on your account on the specific server you buy it on, not that it will be available to your account on all servers.

    I don't right down the splash screen claims now, but I have seen several with "account wide" claims. Just watch them when you log in over the next few weeks for that phrase.

    As I said though, not illegal, but I had made a thread quite a while ago on the topic and someone came back arguing that PC NA and PC EU (for example) were not the same account, thus the required repurchase did not violate the claim. I disagree of course, but cannot do anything about it, so I will be buying the Snow Globe home for the 4th time shortly because of this aspect. I don't know I will ever buy another Crown or if I will even reup my ESO+ when it expires next year, but they have me as a captive audience for now.

    It does irk me at an ongoing level and I wish they would consider that aspect in their planning. I am not a complete whale, but I put enough in the games I play that I am a decent revenue stream above the bare minimum.

    (A gatcha game is one with layers of currencies, lots of random pulls, where loot boxes give characters, for example. Grossly simplistic, but definitely bad aspects as well. The loot boxes here are similar, but not quite the same since I can only think of cosmetics from ESO's loot boxes, not weapons and characters.)
    PC
    PS4/PS5
  • Quackery
    Quackery
    ✭✭✭✭✭
    DLC's bought with crowns should be available on both servers. I refuse to use my crowns to purchase the same dlc on both servers, it's theft!
  • DarcyMardin
    DarcyMardin
    ✭✭✭✭✭
    ✭✭✭
    I was astonished when I discovered this, too. It quickly dissuaded me from playing on the Eu server.
Sign In or Register to comment.