Login CTD since Deadlands (PC)

Wavek · December 2021

Since the Deadlands launch patch I've been having a CTD that happens after logging in but before the character select screen. It doesnt happen every time but does happen every day I play.

I have two computers that both have the issue. Both have done a client repair from the launcher. Both are fully up to date on windows/drivers.
PC1: Desktop PC, Windows 10. i7 8770, RTX 2070.
PC2: Laptop PC, WIndows 11. i7 9750H, RTX 2070.

There is no error message from ESO when this happens but I have found the following in the windows event logs:

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1cf4
Faulting application start time: 0x01d7f0830157047b
Faulting application path:

\Elder Scrolls Online\The Elder Scrolls Online\game\client\eso64.exe
Faulting module path: unknown
Report Id: b7489860-a21c-4fe4-9619-44ff70334deb
Faulting package full name:
Faulting package-relative application ID:

ZOS_Bill · December 2021

Our help article below contains troubleshooting that can help resolve crashes in ESO you may be encountering.

What do I do if ESO is crashing with the error "ESO has stopped working"?

Wavek · January 2022

ZOS_BillE wrote: »

Our help article below contains troubleshooting that can help resolve crashes in ESO you may be encountering.

What do I do if ESO is crashing with the error "ESO has stopped working"?

I do not ever get an error when this happens. None of the usual things have helped so far. I have repaired the game, started it with no addons, deleted usersettings/shader cache, made sure windows is updated and drivers are updated. It also happens on both PCs which are not both running the same version of windows etc.

It still happens randomly after login but before character select. There is no error at all when it happens, just the windows event log I listed in the OP.

ZOS_Bill · January 2022

@Wavek

One more troubleshooting step you can try is rebooting the PC into a selective startup. This will disable third party software running on the PC. Open the ESO Launcher while under the selective startup and test if the issue persists.