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https://forums.elderscrollsonline.com/en/discussion/684716

Cannot Log into Support?

guarstompemoji
guarstompemoji
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I'm able to login into the game, just not the support website.
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Hello, are you receiving an error message when you try to log in? Try disabling your ad blocker if you are using one, or try a different browser.
    Edited by ZOS_Chiroptera on November 8, 2021 7:58PM
    The Elder Scrolls Online - ZeniMax Online Studios
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  • guarstompemoji
    guarstompemoji
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    It tells me "Login Failed." :(
  • guarstompemoji
    guarstompemoji
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    Browsers used:

    Brave v1.31.88 (adblocker and shields disabled)
    Firefox v 94.0.1 (adblocker and shields disabled)


    I can log into:
    * Game
    * Main Website

    I cannot log into:
    * Website-based support

    I'd been able to login to website-based support previously.

    I believe I have changed my pwd since last website and website-based support login, though this was weeks ago, just post the Twitch security breach. I have not experienced Game or Main Website login issues since the pwd update.

    Hope this helps.
    Edited by guarstompemoji on November 8, 2021 8:16PM
  • Verbarian
    Verbarian
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    I also can't log into support and get the Login Failed message.
  • ZOS_Chiroptera
    ZOS_Chiroptera
    ✭✭✭
    Hello, If you are still unable to log in, please submit an Account Recovery ticket here,
    The Elder Scrolls Online - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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