Loading issue since last maintenance

MissPan3024 · October 2021

I’m having a consistent issue loading the game. I select it from my games, press A to start, push “play” and then I get a load screen. Eventually it quits to the dashboard. I submitted a ticket for it and they suggested deleting saved data and hard reset. I do that every time now. It takes 5 or 6 tries to get to character select. Am I the only one that is experiencing this?

ZOS_Bill · October 2021

@MissPan3024

Do you have your support ticket number?

We can check the ticket status and provide further updates.

MissPan3024 · November 2021

No. I am not able to get in at all anymore. No matter how many times I delete save data and hard reset.

MissPan3024 · November 2021

ZOS_BillE wrote: »

@MissPan3024

Do you have your support ticket number?

We can check the ticket status and provide further updates.

211101-002260

ZOS_Bill · November 2021

@MissPan3024

Thank you for your ticket number. We've sent you a forum PM with an update on your current ticket.

MoMo_Blend · November 2021

I'm having the same issue after deleting the save file as well on Xbox series X. Most of the time it just times out before it even gets to the character selection screen.

MissPan3024 · November 2021

ZOS_BillE wrote: »

@MissPan3024

Thank you for your ticket number. We've sent you a forum PM with an update on your current ticket.

But the update gives me zero new information. And I STILL can’t get to character select. Somebody help please. This has been going on for weeks!!!

ZOS_Bill · November 2021

@MissPan3024

Support just recently replied back to your ticket with further steps to take. When you have a chance please let our support team know whether those helped out or not.

DemiDemon · November 2021

Getting this same issue, experienced it a month ago, it fixed itself but this is getting to be a bit ridiculous. Please get this fixed, I should not have to delete my cache and everything just to get it to work every time. I can tell when it fails cuz the music cuts out on the loading screen.

ZOS_Bill · November 2021

@DemiDemon

If this issue is continuing to repeat itself, you are welcome to open a feedback ticket to report this is a bug to our customer support team.

HugoG92 · November 2021

Same here. It takes 5+ attempts to get to the character selection. (Xbox One X)

Bekkael · November 2021

Yes, me as well, this has been going on for months. They closed the last thread I posted on about it, since I guess out of sight is out of mind?

Anyway, a hard restart of my xbox was helping for a while, but even that has stopped immediately doing the trick. It takes me 4 to 6 attempts now to ever be able to make it to the character select screen. Very depressing considering all the money I have invested in this game. Sure hope they fix this.