@ZOS_GregoryV Well, if they reached out they did it to the wrong e-mail. I have not received anything from ZOS, if I had, I would be more than happy to follow any steps they'd like me to. It's not in my inbox, it's not in my spam folder. Would you like me to message you privately to show you my e-mail address and contact info so that you can compare it to what they are saying they sent it to?

Well, I just got an e-mail notifying me that you answered this message and this is the same email that I filed the report with, so I don't know where the disconnect is. Believe me, I have checked every folder there is, spam or otherwise. My only guess is that they misspelled the e-mail address or something. Obviously, the email works because I just got the one telling me you responded here, can we please get them to resend it and verify the email address this time? This should not be this hard...I just want to get my account back up and running. I don't even know why it was taken down, so as you can imagine it is very frustrating when I can't speak to anyone who can tell me why my account is suspended and what I have to do to fix it.

Wolfmaster wrote: »

Day 4 has arrived with no ESO in sight
Please oh please won't you help with my plight
My days are sad and filled with gloom
If I don't play soon my wife will hand me a broom

You really must hate cleaning.
Jokes aside hope you get your issue fixed soon and you will be able to play again.

FeedbackOnly wrote: »

It took me a week to get my account back.You have my empathy. I thought they would improve ban procedures...but looks not.

Have you tried Twitter suggestion? Have you directly mailed a community manger to ask them confirm it's right email you are looking at?

What response have you gotten from them exactly?

Have you did a search in email for eso, Bethesda, support?

I have indeed. I went through my e-mail line by line, checked spam, did a search, etc. The only mail I have from them was 4 days ago telling me that my ESO Plus has been canceled (which I still have several months on since I pay in 6 month increments). Here in the forums they are saying that customer service already reached out with instructions to that ticket number, but when I told them I haven't received anything and maybe they could double check the email they sent it too...I've heard nothing back. I get emails just fine when someone posts a response here, so my only guess is that the customer service who handled my ticket is sending it to the wrong email or something. I tried tweeting Gina on twitter, but haven't heard anything back yet.

Wolfmaster wrote: »

FeedbackOnly wrote: »

It took me a week to get my account back.You have my empathy. I thought they would improve ban procedures...but looks not.

Have you tried Twitter suggestion? Have you directly mailed a community manger to ask them confirm it's right email you are looking at?

What response have you gotten from them exactly?

Have you did a search in email for eso, Bethesda, support?

I have indeed. I went through my e-mail line by line, checked spam, did a search, etc. The only mail I have from them was 4 days ago telling me that my ESO Plus has been canceled (which I still have several months on since I pay in 6 month increments). Here in the forums they are saying that customer service already reached out with instructions to that ticket number, but when I told them I haven't received anything and maybe they could double check the email they sent it too...I've heard nothing back. I get emails just fine when someone posts a response here, so my only guess is that the customer service who handled my ticket is sending it to the wrong email or something. I tried tweeting Gina on twitter, but haven't heard anything back yet.

Gina gets thousands of pings. You need to go to Bethsada Twitter

Wolfmaster wrote: »

My apologies but consumer service Is poor here and convoluted. So please work under that understanding.

Just saying something in forums doesn't work. Go to idk @ZOS_JessicaFolsom page and send a mail not a posting. Asking to confirm that ticket is with corresponding exact email address. I will give this a try!

Question 2?

Have you logged into Bethesda account? You should be able to ask them on ticket. They respond within the day. It says I have no active tickets.

Question 3

Have you tried Twitter? I Know it's wierd, but it's what everyone does now.

I sent a tweet to @Gina_Bruno

[/quote]

Question 2

Just be an jerk and create a new ticket on random game asking about your account recovery ticket for eso.

As I said consumer service is poor. Your ticket moves to from Bethesda to Elder scrolls Online. Which you can not login to see anymore? Makes horrible sense right?

I ask myself why would zos ban account services and not just game services.

Look about there's a very active Twitter for Bethseda. Be nice and that guy or gal is awesome to respond usually telling you where ticket is in process.

With no answer to my queries on the horizon
My wife's voice begins to sound like Verizon
"Can you hear me now" she exclaims
"Now that you're done with your silly games"
They don't want you anymore in their magical little world
It's time that you grow up and realized that you've been hurled
Tumbling down the path of reality
Your body flailing against the walls of idiosyncrasy
The bruises you acquirer serve as reminders of your past
Of times when you fought dragons, demons, and rats
But now you fight something more sinister
A wife with an agenda she's anxious to administer
You are becoming a slave, forgotten by those for whom you once fought.
A suspension has caused the death of a 7-year streak
Millions of gold lost, and time with no meaning
For what good is 7 years of play if you can't get a single person in your time of need to just say: "Hey"?

So the loneliness sets in, the broom is in my hand.
The cat boxes are full and need to be cleaned with fresh sand.
Soon the yard will need to be mowed and perhaps fertilized too
It is the fall months that have descended on me and you
I will cling to hope that my hero will arrive
And pull me from the clutches of my slave-driving wife
Setting me free to once again roam the forests of Blackwood
To gallop into battle on the backs of beasts to slay our foes as we should
Take me there oh Great Zos Hero, set me free from my morbid life
Release me from the bounds of my forum prison
Let once again the great wolf pursue his foes blood driven
FREEDOM! FREEDOM!!! FREEEEEEEDOOOOOOOM!!!!!

Someone tell me everything is going to be alright. Make me believe that someday I'll be able to see my character's scowling faces again. That I'll be able to stroll through the empty halls of the many homes that I bought needlessly. That I will once again be able to purchase untold numbers of crates in search of Radiant Apex mounts to compensate for my lack of a huge PVP presence.

Wolfmaster wrote: »

Someone tell me everything is going to be alright. Make me believe that someday I'll be able to see my character's scowling faces again. That I'll be able to stroll through the empty halls of the many homes that I bought needlessly. That I will once again be able to purchase untold numbers of crates in search of Radiant Apex mounts to compensate for my lack of a huge PVP presence.

Wow, I feel really terrible for you. I'd be going through serious withdrawals. Did you get any response from Twitter?

I've twittered, the email is the same I've used for years and years. In fact, I get emails from the forums on it whenever someone responds to this thread. I really don't understand why it's so difficult for someone from Customer Service to just reach out to me. Tell me something other than WE ALREADY RESPONDED, when obviously that is not working for some reason. Imagine that it was your account that this happened to...you would want someone to tell you what was going on... Instead, I have to sit here in the forums making silly poems and trying to flick my boogers at the little ESO ring next to my user name. Haven't managed to get one in there yet...

Tigertron wrote: »

Did you try a second ticket?

That will put the OP at the back of the queue again.

To make matters worse, I also found out why I have not been receiving any e-mails from customer service. Apparently, AT&T has some ongoing issues with both Bethesda and Ubisoft where e-mails from their customer service IPs have been blacklisted. They never even make it to my inbox because they are automatically returned. I contacted AT&T and they said it is a known issue, but the only way they can fix it is if Bethesda contacts them and requests to be removed from their blocked list through the AT&T Postmaster at abuse_rbl@abuse-att.net That is the only way to get themselves off the e-mail block list. Guess in the meantime I'm going to change my user e-mail to a google account...now if I could only log in to do it..

Yeppers. I wonder what else I've missed from both here and Ubisoft. I'm definitely changing all of my games over to a google email. Now...something creative that isn't already taken. "Plops thinking cap on top of head"...

Wolfmaster wrote: »

To make matters worse, I also found out why I have not been receiving any e-mails from customer service. Apparently, AT&T has some ongoing issues with both Bethesda and Ubisoft where e-mails from their customer service IPs have been blacklisted. They never even make it to my inbox because they are automatically returned. I contacted AT&T and they said it is a known issue, but the only way they can fix it is if Bethesda contacts them and requests to be removed from their blocked list through the AT&T Postmaster at abuse_rbl@abuse-att.net That is the only way to get themselves off the e-mail block list. Guess in the meantime I'm going to change my user e-mail to a google account...now if I could only log in to do it..

I chuckled but you have my sympathies what *** luck. I hope this gets resolved soon