Hey, my friend has made an application to the forums and emails to ESO support and haven't got any responses, while I got an invitation for the forums approved on my end. Her account had been hacked so I am using my account to post this here in hopes someone can see this and help. This is what she wants to have posted:

"Hello, I have opened two tickets in regards to my account being hacked. The ticket numbers are: # 211027-000918 and #:211027-001059. My UserID @ name was: @TheMandalauren --However, when my account was hacked they changed the UserID to: @Mirax111 -- both tickets that received a reply was the # 211027-000918 by The Elder Scrolls Online Support Team and #:211027-001059 that was replied to by the Bethesda.net Support Team, to which I replied promptly, answering the questions and following the instructions. But they were of the same format and just appeared to be an automated response to me filing the ticket.

My account remains hacked and was hacked on 10/27/2021 at around roughly 0300-0330 CST (AM). I have yet to receive any reply to the four-five reply messages I sent back after complying and following the listed instructions within the primary ticket/incident report (# 211027-000918) and to the #:211027-001059 ticket to which I replied twice (messages were separated per day). I even listed the email to contact me on within the primary ticket (# 211027-000918) and secondary ticket (#:211027-001059), like mentioned previously, I have yet to receive any reply to both. Please follow the additional details I provided to the Elder Scrolls Online Support Team and Bethesda.net Support Team within both tickets (# 211027-000918) and to the secondary ticket (#:211027-001059), and to continue to go through that email that has replied four-five times to the ticket (# 211027-000918). I even check marked the box that gave me that option to put a secondary email for communication with the support team to which I received the first and only email in regards to my account being hacked. The secondary email is the email that I have been replying with and wish to continue to go through due to the possibility of the primary email that was associated with my ESO account being compromised.

I sent all the needed information back to the ticket, and am willing to provide additional details, even screenshots of me logged into my account if necessary. I even provided past transaction receipt numbers, billing information...etc in hopes to help with this investigation process. I am getting very concerned with the lack of a reply as of yet, I do understand response times may be slowed due to COVID-19. Please do reply as soon as possible. I'm understandably worried as I have a lot on my account. I really hope I can get my account back. Please can someone help me?"