PS4- I cannot play or log in or do anything?

DraggOOn_021 · October 2021

I recently re-downloaded the game after a year or so of not playing. As I open it, it says that the free trial has ended and that I can't play unless I pay for everything all over again. Is this a bug or do I actually have to buy everything all over again? I deleted and redownloaded and it still didn't work. I sent a ticket a week ago but no reply and it still doesn't work. I don't know what to do now.

fizl101 · October 2021

Try deleting your eso save file on your playstation (it saves your preferences etc) and see if that works

ZOS_Adrikoth · October 2021

Greetings @DraggOOn_021

If you could provide your ticket number we would be happy to check on its status for you!

DraggOOn_021 · October 2021

[Incident: 211024-003324] - Ticket number.

ZOS_Bill · October 2021

@DraggOOn_021

Thanks for providing your ticket number. Please check your forum PM's as we've sent you an update there regarding the ticket.