ESO+ sub and Free trial issue

Wolfkeks · October 2021

I don't mind the free trial, cool for peeps who are unsure or can't afford it but some freebies for Subs would be a nice extra. ^^
Like when Subs got the six Scalecaller crates a couple of years ago. ^^

Lady_Galadhiel · October 2021

I would be fine if they would finally add more stuff into ESO+ like a furniture bag for example.

Juomuuri · October 2021

I always see these free trials as a way to give non-subbed players a taste of what it's like to be subbed - I have friends who play without a sub, so there are people who do play ESO like that. And what's a better way to test out the sub than a free trial, where you won't lose anything. It's kinda like those events when you can try out ESO's base game for free. Where is my refund for the game every time those events come along?? <-- see how little sense this makes lmao.

Lysette · October 2021

Kiralyn2000 wrote: »

And what should they do for all paid game owners whenever there's a "free game trial" week?

oh blimey - we better leave it as it is then - it is causing too much trouble, I see that now.

tmbrinks · October 2021

I bought the game for full price back in 2014... now it's $5 (or something), should I get a refund?

I went a saw a movie on release day and it cost me $15, now I can stream it for free through a free online streaming service (w/ ads), should I get my money back?

I paid for my montly internet for my house, but went on a 2 week vacation this summer, so I didn't use it... should I get a rebate on those 2 weeks?

Lysette · October 2021

no one said it would have to be refunded - they want something extra instead.

I think it is more similar to the bitter feeling you have, when you buy crowns at regular price tag and a day after you bought them, they go on sale with a massive discount - you are not feeling good ... and it can feel the same for subscribers, if they just paid for it a few days ago.

oddbasket · October 2021

tmbrinks wrote: »

I bought the game for full price back in 2014... now it's $5 (or something), should I get a refund?

"And it comes free with Morrowind and the Warden now. Why isn't it free for me?"

In case anyone forgets that's a recurring topic as well!

tmbrinks · October 2021

Lysette wrote: »

no one said it would have to be refunded - they want something extra instead.

OP literally says they want it extended... so just forward my payment for those 2 weeks in June to credit my account in July (and I pay less in July... which is effectively a refund/rebate

)

tmbrinks · October 2021

oddbasket wrote: »

tmbrinks wrote: »

I bought the game for full price back in 2014... now it's $5 (or something), should I get a refund?

"And it comes free with Morrowind and the Warden now. Why isn't it free for me?"

In case anyone forgets that's a recurring topic as well!

Yup, it's the "Deadlands" fiasco all over again..

"I already get Deadlands for "free" with my ESO+!!!".... where's my "extra" reward from the event? This is an atrocity! /s

Eliahnus · October 2021

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Because ESO+ members are paying for what non-members get for free. It's that simpel.

ArchangelIsraphel · October 2021

Sylvermynx wrote: »

I don't need something like that. I'd rather have the free crates back.

This. I'd rather have a few free crates than free time. It's simply a gesture of good faith that lets paying players know they are valued by the company.

oddbasket · October 2021

Eliahnus wrote: »

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Because ESO+ members are paying for what non-members get for free. It's that simpel.

Then don't pay, wait until you get it for free. It's that simple.

Otherwise, pay and and enjoy the benefits as and when you want it.

Lysette · October 2021

tmbrinks wrote: »

Lysette wrote: »

no one said it would have to be refunded - they want something extra instead.

OP literally says they want it extended... so just forward my payment for those 2 weeks in June to credit my account in July (and I pay less in July... which is effectively a refund/rebate )

well, I don't see that date being shifted - you agreed to be charged again after the subscribed amount of time is up again, 1,3 or 6 months - if you add subscription time, nothing should change this, because it was agreed on to be billed in these regular time spans - you basically would just see a difference when you unsub - because you would have a bit longer left than usual.

Vindold · October 2021

tmbrinks wrote: »

I bought the game for full price back in 2014... now it's $5 (or something), should I get a refund?

I went a saw a movie on release day and it cost me $15, now I can stream it for free through a free online streaming service (w/ ads), should I get my money back?

I paid for my montly internet for my house, but went on a 2 week vacation this summer, so I didn't use it... should I get a rebate on those 2 weeks?

I'm not talking about refund, that's just dumb. I'm talking about simply adding 2 weeks of Free Trial to our Sub.
So yes, my proposal is to improve the system, to make ppl more satisfied, to make them feel appreciated for what they are paying for.

For example one person Subbed a moment before Free Trial.

BretonMage wrote: »

I subscribed literally (as in, actually literally) a few hours before the free trial, and it did sting when I found out so...

That's just sad.

Hallothiel · October 2021

Eliahnus wrote: »

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Because ESO+ members are paying for what non-members get for free. It's that simpel.

For a short time! Blimey what is the matter with some people that they are so demanding & entitled?!!

I sub. Have subbed for years & frankly care not a jot about some players getting access to eso+ for a week or two. And don’t think I deserve some sort of compensation for this.

tmbrinks · October 2021

Vindold wrote: »

tmbrinks wrote: »

I bought the game for full price back in 2014... now it's $5 (or something), should I get a refund?

I went a saw a movie on release day and it cost me $15, now I can stream it for free through a free online streaming service (w/ ads), should I get my money back?

I paid for my montly internet for my house, but went on a 2 week vacation this summer, so I didn't use it... should I get a rebate on those 2 weeks?

I'm not talking about refund, that's just dumb. I'm talking about simply adding 2 weeks of Free Trial to our Sub.
So yes, my proposal is to improve the system, to make ppl more satisfied, to make them feel appreciated for what they are paying for.

You're arguing semantics at this point. If you want the time added on (as you said in your OP), you are effectively getting a refund on the small portion of the payment that you're then using to extend your time at the end. It's a refund/extension/etc.... either of the money or the time.

They accomplish the same thing. So to say they aren't the same is simply not true.

Lysette · October 2021

Hallothiel wrote: »

Eliahnus wrote: »

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Because ESO+ members are paying for what non-members get for free. It's that simpel.

For a short time! Blimey what is the matter with some people that they are so demanding & entitled?!!

I sub. Have subbed for years & frankly care not a jot about some players getting access to eso+ for a week or two. And don’t think I deserve some sort of compensation for this.

see it the other way round - with the free trial, those not paying for the game get something extra, while those paying for the show don't - seen like this it is quite different from your view.

Danikat · October 2021

Vindold wrote: »

You're paying for a time. ESO+ free trial simply takes away 2 weeks of your paid time, half of what you've paid.
Is it fine for you? If so, than you don't value your money.

I'm not sure you'll consider this important but it's 1 week, not 2.

It started on Monday 18th October and runs until 10am EDT on the 25th, so exactly 7 days (give or take a few hours if the start/end times don't line up exactly).

They normally do 3 free trial weeks per year, 4-6 months apart, so there's no way anyone could lose half the time they paid for. At worst someone who bought monthly subscriptions only in months when there's a free trial would lose 1/4 of what they paid for, but that's pretty unlikely to happen. (If you're an intermittent subscriber and concerned it might happen you can use the ESO+ news category to see how frequent they are and when the last one happened so you can estimate how soon the next one will be and avoid it.)

Elsonso · October 2021

Vindold wrote: »

You're paying for a time. ESO+ free trial simply takes away 2 weeks of your paid time, half of what you've paid.

Actually, you pay for 30 days of ESO Plus and you get 30 days of ESO Plus. Quod erat demonstrandum.

I am not sure where we get to "You paid for 30 days, but you get 35 because people who did not pay got 5 days". To me this is a non sequitur. I paid for 30 days because I wanted 30 days. That was the value of my money and that is what I received. The 30 days has not changed. The amount I paid has not changed. What am I missing?

Lysette · October 2021

server's up people - see you in game.

Vevvev · October 2021

Kiralyn2000 wrote: »

And what should they do for all paid game owners whenever there's a "free game trial" week?

250 free crowns? Not a whole lot but gets ya a couple of knick knacks.

DukeCybran · October 2021

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Let's extend it to an extreme: provided that the ZOS gives all non-subs an one-month free trial while the half-a-year subs get no benifit from it other than the free crown going alone with a sub. You can roughly say those subs are 5 months advanced in ESO+ than those who are not, whereas the former actually paid a 6 months sub fee ahead.

But there's a thin line between being generous and pilfering those veterans/subs. Subs could benifit from new Vestige(s) joining Tamriel, and I'm totally fine with it in this respect.

BlueRaven · October 2021

Elsonso wrote: »

Vindold wrote: »

You're paying for a time. ESO+ free trial simply takes away 2 weeks of your paid time, half of what you've paid.

Actually, you pay for 30 days of ESO Plus and you get 30 days of ESO Plus. Quod erat demonstrandum.

I am not sure where we get to "You paid for 30 days, but you get 35 because people who did not pay got 5 days". To me this is a non sequitur. I paid for 30 days because I wanted 30 days. That was the value of my money and that is what I received. The 30 days has not changed. The amount I paid has not changed. What am I missing?

You were paying for 30 days for a service you would not have gotten otherwise.

Now are paying for 23 days for a service you would not have gotten otherwise, for the same price as 30 days.

That is the pain point here.

Kiralyn2000 · October 2021

Vevvev wrote: »

Kiralyn2000 wrote: »

And what should they do for all paid game owners whenever there's a "free game trial" week?

250 free crowns? Not a whole lot but gets ya a couple of knick knacks.

I was being sarcastic.

Cillion3117 · October 2021

I'm ok with them only giving new players a month for free. If it brings more people to the game, it's a win for everyone.

tmbrinks · October 2021

BlueRaven wrote: »

Elsonso wrote: »

Vindold wrote: »

You're paying for a time. ESO+ free trial simply takes away 2 weeks of your paid time, half of what you've paid.

Actually, you pay for 30 days of ESO Plus and you get 30 days of ESO Plus. Quod erat demonstrandum.

I am not sure where we get to "You paid for 30 days, but you get 35 because people who did not pay got 5 days". To me this is a non sequitur. I paid for 30 days because I wanted 30 days. That was the value of my money and that is what I received. The 30 days has not changed. The amount I paid has not changed. What am I missing?

You were paying for 30 days for a service you would not have gotten otherwise.

Now are paying for 23 days for a service you would not have gotten otherwise, for the same price as 30 days.

That is the pain point here.

No, you're not.

The "free" trial doesn't give you the 1650 crowns you got for your 30 day purchase.

You still get 30 days.

You can quibble about how much those crowns are worth in "days", but to completely discount them out of your argument is disingenuous at best, and outright deceitful at worst.

Vevvev · October 2021

Kiralyn2000 wrote: »

I was being sarcastic.

Gives a thumbs up then runs off.

BigM · October 2021

Hey, am just happy the game is still up and running. I remember a long time ago many thought this game was dying. Yet here we are years later, still enjoying it. Plus I always sub and while I play it I will always be subbed.

Of course, right now, I am dealing with a broken left wrist.

oddbasket · October 2021

DukeCybran wrote: »

oddbasket wrote: »

Why would it? it's not for those already subscribed to ESO+.

Let's extend it to an extreme: provided that the ZOS gives all non-subs an one-month free trial while the half-a-year subs get no benifit from it other than the free crown going alone with a sub. You can roughly say those subs are 5 months advanced in ESO+ than those who are not, whereas the former actually paid a 6 months sub fee ahead.

But there's a thin line between being generous and pilfering those veterans/subs. Subs could benifit from new Vestige(s) joining Tamriel, and I'm totally fine with it in this respect.

That supposition may work if it was ever a possibility, but the bait only works if it's a refreshing dipping of the toes. Giving away a month long free trial each time is counter-productive, and isn't as effective as giving a short taste of it and depriving it after in terms of selling the benefits of ESO+. I may not want to subscribe ever if there was 3 such trials each year, but that scenario will never come to pass.

Coming back to the real situation, at a trial every 4 months, to hit all 3 weeks trials, one would have to subscribe a minimum of 9 months to a maximum of 13 months, so the ratio is more like 3 weeks out of a minimum of 36 weeks to 52 weeks.

The free trials are short and spaced apart precisely to not take value away from ESO+. A subscriber enjoys full benefits whenever he plays, he doesn't need to plan his play around 3 weeks of free ESO+ spaced 4 months apart. That is the benefit of his time as a paying customer which someone on the free trial doesn't have the luxury of. And the trials are spaced far apart to capture a wider audience and that target audience is mainly new players or on and off players, and may not likely be around to enjoy all 3 weeks all year round.

This is to me feels more like nitpicking about an absolute comparison of ESO+ when one of these things is not like the other.

spartaxoxo · October 2021

I mean other people can have nice things. I would be happy if they gave us a crate or something during free sub weeks, but I don't think it's at all necessary.

I don't think subs should automatically get something everytime nonsubs do. It's okay for others to get nice things. As a sub, I still get those nice free statuettes and discounts.