Update 40 featuring the Endless Archive is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Single Character Stuck - cannot load main character Xbox Series X

Hi Team,

Posting for my friend who doesn't have a Forum account. Main character cannot login, has tried all recommended avenues including deleting and reinstalling the entire game overnight. Can you please step in and help? He's entered a few support tickets via the game ~10 hours ago.

Character name: Jòhnny Appleweed
Server: Xbox NA
Location: The Silent Halls

@ZOS_GinaBruno @ZOS_KaiSchober
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