Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 14, 9:00AM ET (14:00 UTC) - 12:00PM ET (17:00 UTC)
We have closed this topic as it was originally created in September 2017. In many cases, it's better to create a new thread on a topic that you want to discuss as opposed to bumping one that is rather old. With that being said, @Loiann we recommend that you submit a support ticket at https://help.elderscrollsonline.com so that one of our agents can look into your issue.