Character's best score "not recorded"

Trenia · November 2020

https://gamerdvr.com/gamer/trenia/screenshot/22935064

Every trial from that came out after cloudrest, including cloudrest, does not log my best score on one of my characters. It has been this way for years. It's kind of annoying, and Zenimax has been unable to help me so far. There is no way to submit a ticket about this.

Trenia · November 2020

Please help...

roflcopter · November 2020

Trenia wrote: »

Please help...

Is this toon a Templar?

Trenia · November 2020

roflcopter wrote: »

Trenia wrote: »

Please help...

Is this toon a Templar?

yeah

roflcopter · November 2020

Trenia wrote: »

roflcopter wrote: »

Trenia wrote: »

Please help...

Is this toon a Templar?

yeah

Didn't even notice you at the 1 spot there, yeah outside of that probably gonna have to beat up ZoS support some more.

ZOS_Bill · November 2020

@Trenia

Are you having issue with getting a ticket submitted? If so, what is the issue you're having?

Trenia · November 2020

It doesn't really fit into any of the ticket criteria. I have submitted in the past as a bug, but it still isn't fixed. I don't really see the point in pushing scores on my main if they are constantly wiped. It has been years since cloudrest has been released. Every trial after that expansion has "Not recorded" as a high score, despite putting up scores.

We had this same discussion over a year ago.
https://forums.elderscrollsonline.com/en/discussion/488175/broken-leaderboards#latest

It is kind of crazy that it has been over a year, and I have had no contact from support. This is clearly a bug, and the support team has just ignored me because they don't know how to fix it. Is the official response just, "Sorry. We cannot help you."?

My ticket number was 190802-000501

I have since upgraded from the Xbox One to the Series X. My account is the issue. My Xbox has nothing to do with this issue.

Trenia · December 2020

Should I just ask again next year?

ZOS_Bill · December 2020

@Trenia

Your feedback ticket was received successfully and sent to our development team. Please be aware that feedback tickets will not get a response back.

Destyran · December 2020

@trenia I’m having this same issue. No score no rank for VMA and vateshran just came back I haven’t really played since I did DSA with you maybe and it is really annoying I’m putting up some good scores and not getting them ranked or even recorded

Trenia · April 2021

I am replying to this topic out of desperation now. I have gotten every achievement in the game on this character, and my high scores are still not being recorded. I do not want to start a new character just for this reason. Please help me @ZOS_BillE

Trenia · May 2021

Please stop ignoring me @ZOS_BillE 😔

Trenia · July 2021

Should I just give up? Maybe someone else has been hired by now who can help me.

ZOS_Bill · July 2021

As this discussion is nearly a year old we are going to close out the thread.

@Trenia - The achievement issues are not something we can help with directly on the forums. You will need to open another ticket if you currently don't have a ticket started.