Accidentally bought a copy of base game on the wrong account

FantasticFreddie · June 2021

I bought a second copy of the base game, intending to make a new account with it, however I accidentally purchased it on my original account. I have absolutely no use for it there. Is there a way to transfer it to a new account?

FantasticFreddie · June 2021

Also I literally cannot figure out how to ask this via the website, trying to go through the website gets me stuck in an endless cycle of answers to questions I did not ask, and I could not find a way to interact with a real person. Do I need to go through in game /feedback or /help for this?

KashyyyK240 · June 2021

I think you might have to submit a ticket in-game before someone reaches out to you. Try the F1 menu in-game>customer support> item assistance and choose you have a problem with the crown store.

FantasticFreddie · June 2021

Thanks, I'll try that

FantasticFreddie · June 2021

Submitted a /feedback

ZOS_Adrikoth · June 2021

Hey there @FantasticFreddie

Feedback tickets actually do not receive direct support from our team. We would be happy to move your ticket to the right place if you could provide the ticket number.

If you don't have your ticket number available you can also submit a new ticket at help.elderscrollsonline.com using a different category such as Billing.

FantasticFreddie · June 2021

ZOS_Adrikoth wrote: »

Hey there @FantasticFreddie

Feedback tickets actually do not receive direct support from our team. We would be happy to move your ticket to the right place if you could provide the ticket number.

If you don't have your ticket number available you can also submit a new ticket at help.elderscrollsonline.com using a different category such as Billing.

Thank you! I submitted a new ticket,
the number is 210615-002861.

ZOS_Bill · June 2021

@FantasticFreddie

We can confirm that your new ticket is in the correct queue for support assistance.

FantasticFreddie · June 2021

Thank you!

ZOS_Bill · June 2021

@FantasticFreddie

You're welcome. If you need any further updates or assistance please let us know.