Redeem Code not working...

thiste · June 2021

Hello everyone,

I'm having an issue with the website. I just bought the newly released Blackwood DLC, and promptly came to the official website to redeem my code for it. Except today, when I click on "Redeem Code", the website screen darkens up as if an overlay was appearing, except the overlay is totally empty, rendering me unable to redeem my Blackwood code.

Here are two screenshots I took, one prior to clicking the Redeem Code tab, the second one after:

Can anyone help me? Thank you in advance!

ZOS_Adrikoth · June 2021

Hello @thiste

Does this error occur on multiple different browsers or devices? Clearing cache and cookies may be able to help as well.

thiste · June 2021

ZOS_Adrikoth wrote: »

Hello @thiste

Does this error occur on multiple different browsers or devices? Clearing cache and cookies may be able to help as well.

Thank you for your rapid answer!

I feel stupid now cuz I hadn't thought of that at all...

I usually browse on Google Chrome, and the issue persists until now.

I just connected on Opera right now however, and was able to see the pop-up and redeem my code.

So the part of my issue about redeeming the code is fixed, however the pop-up not showing on Google Chrome is still there.

Thank you for your help, Apricot!!

EDIT: OK I get it now, it was simply my pop-up blocker lol, I'm so stupid... sorry for wasting your time

ZOS_Bill · June 2021

We are happy to hear the suggested troubleshooting has resolved the issue with redeeming the code. As the issue is now resolved, we will be closing the discussion going forward.