Maintenance for the week of November 17:
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Due to a hardware issue, the European Xbox megaserver is currently unavailable while we perform maintenance.
Security Question recovery
tyggerbob
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Good day.
Just wanted to check on the process for this.
Somehow my password got reset when I changed my password on the forum (at least I think that's the issue, mind you it could just be a PEBKAC problem as well) and I seem to have forgotten what I thought was my favourite band when I filled out that question, and need to get my security question reset so I can recover my password.
I submitted a ticket through the support page and got a ticket number, but no "we are looking into your issue" email as I would have expected. Maybe I am missing part of the process.
My support ticket number is 210503-001860
it's been most of the morning now and I am itching to get back in game.
Can pls I get an update on my ticket so I can re-enter the world of Tamriel?
Thanks
Tyg
Just wanted to check on the process for this.
Somehow my password got reset when I changed my password on the forum (at least I think that's the issue, mind you it could just be a PEBKAC problem as well) and I seem to have forgotten what I thought was my favourite band when I filled out that question, and need to get my security question reset so I can recover my password.
I submitted a ticket through the support page and got a ticket number, but no "we are looking into your issue" email as I would have expected. Maybe I am missing part of the process.
My support ticket number is 210503-001860
it's been most of the morning now and I am itching to get back in game.
Can pls I get an update on my ticket so I can re-enter the world of Tamriel?
Thanks
Tyg
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ZOS_Chiroptera✭✭✭Hello @tyggerbob, we have taken a look at your ticket, and it is in the right place. An agent will reach out soon.The Elder Scrolls Online - ZeniMax Online Studios
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tyggerbob✭✭✭✭@ZOS_Chiroptera sorry to be a pain, but will that be today "soon" or later? I have a trial tonight so I wanted to check to see if I have to back out of it.
Thanks again
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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